Pool / Spa
Check-in: 2:00 pm
Check-out: 11:00 am
Minimum age of primary renter:18
100% refund if cancelled at least 60 days before arrival date.
bad housekeeping and communication.
Had to pay for towels sheets cleaning due to lack of cooperation from owner. we were expected to use 2 towels (1 each) for 13 days. We were Lied to about fridge and cooker hood light bulbs not working. Although the owner told us they were working the week before our arrival it was found that the fridge didnt have a light anyway and the cooker hood bulbs were missing so how could they have ever worked. On our arrival we could not contact owner on his mobile because he had blocked the calls and we couldnt email him because internet was down, however his mobile phone managed to work okay when he tried to make contact with us 4 times to check we would be out of the appartment on time. We had to de frost the fridge because we couldnt open the freezer compartment door, we had to empty the bucket under the air conditioning unit condensor pipe every day to stop it overflowing onto the balcony. When we arrived at he property we were pleased to find a welcome pack of wine,biscuits and water but we were shocked to find all the cupboards full of somebody elses opened packets of food which meant we had no storage space for our own food.
In summary this appartment was handed over in an unfit condition and once contacted the owner made no attempt to rectify the situation.,I have never experienced such an amateur attempt of letting a holiday appartment.
hello, in response to your comment, firstly with regard to the cleaning of the sheets, I told you that I will refund the costs incurred at your departure. We had agreed on a specific time but you had already left when I arrived. Regarding my phone and email address that does not work, I never received calls from you, consumption of the wi-fi network tells me that the internet was working properly and I have not received mails, it seems to me that I answered all the messages you sent me however ... Regarding the defrost and bulb of the refrigerator, everything was working properly and controlled by myself before your arrival.
For the bulb of the hood and air conditioning I'm sorry it's small inconveniences that will be solved. I do not accept your comments saying that when you arrived the studio was unsuitable, the housekeeper does very well and I have never had bad comments about it in 7 years of rental. To finish, the previous tenants left uneaten food and consumables, in the current society, it would be a pity to waste food. good continuation
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