2/5 Poor
Andrew M.
14 Oct 2022
Liked: Check-in, location
Disliked: Cleanliness
Wish I stayed in a hotel
When we first checked into the condo it had a strong musty and smoke smell like someone spent years smoking in the unit. After a full summer day of sweating in the sun at my son's baseball tournament, we all were looking forward to a shower. The problem was...NO HOT WATER. I immediately called the property manager, but just missed the office hours and had to leave my urgent message with the on call answering service. No response from anyone that night. We had to leave early the next morning for the baseball tournament (still no hot water) and still no response from the property manager. I called them again around 9:30am and they said that they never received the message but would send someone immediately to fix the problem. We had a break from baseball at lunchtime and before we had to be back for the afternoon and all we wanted to do is have lunch, use the bathroom, and shower. Unfortunately, the plumber was in the midst of replacing the hot water heater so we couldn't use ANY water...NO cold shower, NO toilet, NO water for lunch. Needless to say, it was an unlucky situation, but really inconvenient for 2 days. The owner refunded 1 night for my inconvenience, however, 1 free night doesn't match the level of inconvenience that I had for 2 days.
Andrew M.
Stayed 4 nights in Aug 2022