4/10 Poor
Felicia C.
12 Apr 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
Decent bc of ski in/out location but extremely noisy appliances and dirty & blood stained bedding
This location is great if you're looking for a ski in/out rental at Northstar. This is the only reason I booked this condo. I read the previous reviews about the refrigerator and furnace running loud but I thought I could deal with the noise at the benefit of having a ski in/out condo.
I checked in past midnight so the first thing I wanted to do was to get my kids to bed. (Note on check in: after I booked the unit, I never heard from Vacasa. 48 hours before my stay, I called Vacasa to ask when I would be getting check in info. The automated message told me that I would be getting check in info a day before my stay. The next day, I did not get an email or text about check in so I called Vacasa again and that is when they emailed me with my check in access code.) My kids slept on the sofa bed. While I think the sheets were clean, the extra comforter for people using the sofabed was stuffed in the bedroom closet along with the extra pillows. There was no duvet cover for the comforter and no pillow cases. Upon waking up in the morning, I saw what looked like urine and menstrual stains on the comforter. The pillows also had stains, luckily, I used clean towels as makeshift pillow cases. There were no other blankets or pillows available.
The refrigerator runs extremely loud and has a high pitched humming noise. It didn't bother my husband or daughter, but bothered me and my son, esp when we were trying to sleep. We still heard it while we were awake as it was bothersome but manageable.
There is a loud banging noise whenever the furnace turns on or off. The banging is loud enough to wake you up as it is located near the bedroom. I found this extremely traumatizing every time I was woken up.
Beware of these issues before you rent this unit.
I that was the only other blanket s The refrigerator is quite loud, so that may keep you up at night as well.
Warning: some of the policies posted in the property is different than policies of the management company. For example, in the property, there is a sign that indicates that check-out is at 11am. However, the rental agreement indicates 10am. When we asked if we could have until 11am for checkout since that is what is posted, we were told late checkout was unavailable (even though I received an email the day before departing indicating that I could have a late check-out if I paid an additional fee).
Bottom line: we would stay here again, but am hesitant to stay at a Vacasa property again in the future.
Felicia C.
Stayed 2 nights in Apr 2023
