4/10 Poor
Nicole B., Redlands
7 Nov 2023
Liked: Check-in, location
Disliked: Cleanliness, listing accuracy
Do not recommend
Overall very disappointing. Feels barely maintained & doesn't match photos.
Good: Close to river/restaurants, quiet neighborhood, very close to Sequoia National Park entrance. Firepit area is nice.
Bad: House was dirty when we arrived (beds unmade, dirty towels, toothpaste in the sink, etc.) and maintenance items were left on the front patio. We drove to town to call the manager, who sent the housekeeper. We returned in two hours and it had been given a quick surface cleaning, but the house was still dirty. Doorknobs, light switches, window blind cords, walls, windows, etc. were visibly dirty. Cobwebs and active spiderwebs all over. There were broken outlets and light switches, the front screen door didn't latch, the fridge door handle was missing, broken drawer in the kitchen, musty towels, no foil, no lighter for the fire pit. Landscape guy (nice guy) came early the first two days and was there working on the front yard until late afternoon, so we couldn't use the front patio (firepit and bbq area) privately. The river area looked nothing like the listing photos. Listing shows a river view where you can sit near the riverbank. You can't get close to the river due to massive bushes (taller than me) blocking the access/view, even from the hill. In a couple of spots you can push through to the river, but you can't put a chair there. This area was the main reason we booked here & it was useless. We notified the manager of everything & she refunded 3.5 hours of the total cost.
Nicole B.
Stayed 5 nights in Oct 2023
