This was our 6th time at La Casa resort and our first family trip since Covid. We booked this property 6 months in advance and were really looking forward to it. We have always stayed in different houses at the resort and have always had a great experience…until this time.
Pros:
(1) The La Casa resort itself is great. The pool, lake and staff are wonderful.
(2) Spending a trip with family after quarantining for a year is great.
(3) up until we arrived the Check in information was professional and timely.
Cons:
(1) The house was very dirty. The houses we stayed in before have always been professionally cleaned before we checked in. This was why we selected to stay here during a pandemic. When we arrived, it was clear that the house had not been professionally cleaned. The toilets were disgusting. Full of stains on and around, as well as other nastiness on the seats (sorry). The toiletries left on the bathroom sink were opened and half used by the previous guest. The kitchen chairs were white at some point, but very stained up and dirty. The floors were so dirty, if the kids stood on them without sandals, their feet were black. The list goes on, but to summarize the house was DIRTY. I contacted Naomi when we arrived to tell her about the state of the place, but all she said was that the cleaning company was too expensive now, so she cleaned it herself.
(2) the house itself was in rough shape. The AC was broken and the house was 30’ all day and night. One day it rained and the house cooled off to 26’. Sleeping was unbearable. I let Naomi know and a handy man came out, opened it up and sprayed it with windex. Obviously, it didn’t help. When I let her know, she acknowledged it was out of coolant, but she had paid someone last year to look at it and they ripped her off without fixing it. The electrical outlets in the bathrooms didn't work, the screen doors were taped together and did not lock, the couch was broken. Again the list goes on.
(3) Communication: when speaking with Naomi about the state of the house all we got were excuses. The cleaning was too expensive, the AC didn’t work because she was ripped off, the previous renters wrecked the place. None of this should have been our problem as we booked six months in advance and paid $1800 for a normal property. If you don’t want to rent your place properly, don’t advertise it.
(4) the house is up for sale and the realtor brought buyers by for a tour with us there
Stay away.