4/10 Poor
Janus H., Flagstaff, AZ
22 Oct 2019
Liked: Cleanliness, communication, location
Disliked: Check-in, listing accuracy
Less Than Thrilled
I had high hopes for this place that were continually dashed over the six nights we stayed here. First of all, we couldn't get into the apt. due to a deadbolt being thrown on the back door where we were supposed to enter due to repairs to the front door; I did manage to get in the front door which was problematic & sticking, but there were no second set of door keys as promised; the extra bed provided in the living room was not what was pictured in the original listing: it had a very bad sofa bed instead of the modular sofa set originally shown that would have been much more comfortable; it was a huge apt. complex that had only three washers & dryers a half-block away with long wait times; this is a basement apt. but it had only 6 foot doorways, which I was continually smacking my head on; there were a couple of mornings where it was down to 40 degrees but there was no heat in the apt--when I queried the manager, she told me that the complex does not turn the heat on until mid-late Oct. so she should have had space heaters already there for our convenience; property manager was good about responding to my complaints, but I think she wasn't always telling us the truth: she claimed that the sofabed was new but it was dirty and had holes in the upholstery, she sent a repairman over whom she assured had been with them a long time & was totally trustworthy, but he stated he had just started working for them, he did attempt to fix the bad sofabed, but to no avail, & there was also a broken chair which he managed to shore up with a piece of wood & he brought us a second set of keys. The location was fabulous and the price was somewhat reasonable but I think we could have done much better for a similar price with nicer furnishings. I would NOT stay there again, and I'm sure, after this review, that I would not be invited back...
Janus H.
Stayed 6 nights in Sep 2019
