2/5 Poor
Gretchen M.
10 Feb 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Disappointed
We very much looked forward to taking the grandkids to the waterpark in the complex. The listing specifically says, "you'll have access to a plethora of amenities, like a water park, tennis courts, and much more." What we did not know was that a membership was required for access to the water park, and this home does not have a membership and the water park IS NOT INCLUDED. The listing does state property without MEMBERSHIP, but we did not realize what that meant, when the listing specifically states there is access. When we finally got ahold of someone, they told us it was clearly stated that it was not included. This was very deceiving.
We loved the layout, but had to remove the rug in the living room when we found multiple shards of broken glass in the rug. The baby's now had to play on the hard surface floors. The kitchen counter had food crumbs on our arrival, the garage had standing water on a the floor from a water heater leak and was very musty smelling, The built in grill that is in the photos was un-usable, instead a cheaper one was there that was locked, with empty propane tanks despite that we paid extra for it. They did give us the combo to unlock it after we complained. I can say that we started out with a negative mood because of the deception in the water park, and the other issues did not help to overcome that.
The pool was very nice, we paid for heat and glad that we did since the weather was cold.
We also did not enjoy the cheap plastic mattress covers.
Gretchen M.
Stayed 5 nights in Dec 2023