Owner's Response: I'm not sure what Gabe and I did to infuriate our guest that more than 4 months after this flood disaster he is still so upset he has to embellish the entire event, as unfortunate as it was. No guest has ever been told they would be alone on the property, as we have lived there full time since 2006. And we would never tell an incoming guest they might check in earlier than the usual 4:00 PM when a party of 12 were checking out at 11:00 that same morning. Yes, the substitute for our vacationing housekeeper never showed up, and I probably said we might not clean as well especially in light of what turned out to be $20,000 in damage. The property our guest rented was ready for check in at the usual 4:00. His allegation, however, that we cleaned until midnight, is preposterous. We have been onsite landlords for eight years and are devoted to our guests' peace and quiet.  We know guests are sleeping and would NEVER be making noise at this late hour. Perhaps our guest was perturbed that another guest was incoming the next day rather than us staying there, and had requested privacy, not at all difficult given the relative positions of the two properties, as he was planning on proposing to his girlfriend.  I was concerned that dogs and little boys might not respect the obvious property delineations and mar a milestone event for this young couple, and therefore opted to share this confidence with our guest . The plumber's initial fix turned out to be only temporary and the toilet tank once again overflowed, with plain water I might add.  We immediately took every corrective and compensatory measure we could, and to say we were uncommitted to the plight of this family is ludicrous. Once we learned that this was not a mere quick fix we contacted every furnished rental we knew that allowed pets, but our guest and his family found  their own alternative. Immediately after he left our guest and I had a pleasant email exchange over the next few days inquiring as to their comfort in and enjoyment of their new accommodations, informing them of the refund we had processed, and asking for a referral for our next incoming guest who also had a dog. There was never a note of anger or blame or any indication that our guest was nothing but sympathetic to our plight. In fact, if anyone could have been upset, it might have been us as after we notified him of a timely refund, he requested a charge back on his credit card that took another $1300 out of our bank account.