10/10 Excellent
Randy B.
7 Apr 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Our stay in Albufeira
We arrived in the Algarve 1 March 2024 and moved into our condo in Albufeita Jardim. Karine our host, had the condo ready and we moved in early. We went for a tour around the community with friends and upon our return we discovered that there was a water break in the building and we had lost all water. I contacted Karine and as it was late, a repair crew was contacted but couldn’t start work until the next day. She was very proactive and had water delivered for flushing the toilet and drinking water. It took four days to repair the issue, Karine continued to have water delivered and got us another condo to shower and get water. This was not a problem that could have been predicted by the owner or the host, Karine was incredibly responsive to our needs. After four days a fix was completed and we didn’t have any further issues. The condo was clean, well stocked and as described in the adds. For extended stay clients IPTV would be a benefit and a more comfortable sofa. The walking distance to old town takes about 20/25 minutes and the return is mainly uphill, it takes longer that requires significant effort. I have to commend the VRBO customer support team, specifically Argel for the excellent customer service. We were able to relax in knowing that Argel was on the case, we felt that we were important and we were fully being supported. Our vacation started out with some difficulties but finished off with a very positive experience. I will book through VRBO whenever we travel.
Randy B.
Stayed 30 nights in Mar 2024
