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Cher Ralston

Member since: 2006
Call Manager
Speaks english, spanish

Caribbean Beach Villa /pool/jacuzzi/full staff/Chef Services- 20% Villa Discount

17 Reviews
Sleeps10
Bedrooms 4
Bathrooms4
Half Baths2
Property type villa
Minimum Stay 4 - 5 nights

Overview

Photos and Description of this Gonzalo Guerrero holiday villa

4 Bedrooms, 4 Full Bathrooms, 1 Half Bath, Sleeps 8 - 2 Additional Guests Max

Villa Canteena is a luxury oceanfront/beachfront vacation home with the combination of all the comforts and of your own home and amenities of a fine hotel. Villa Canteena is one of 4 Villas (Home Away Listing #4221072, #267408, #147114, #267410) in a private family estate available for wonderful vacations for family and friends. Each of the 4 Bedrooms has its own ensuite bathroom. Three of the four Bedrooms has its own balcony with magnificent ocean views. The kitchen is a complete kitchen for all the utensils for your cooking needs. However, for those that wish to truly enjoy their vacation, Villa Canteena guests may enjoy the services of our on site Chef. We offer complete Meal Plans or you may order service as you wish. The staff at the estate will take care of your every need. Maid Service is 7 days a week. (Maid Service on major Holidays such as Christmas/New Year's/Easter Day is additional) At 5:00 pm the housekeeper will turn down each bed and place a chocolate mint on the pillow before she retires for the day.Ranked one of the top places to stay in the Mayan Riviera and Located one the most beautiful beach in the Mayan Riviera. our staff will ensure you have a fabulous vacation.

Suitability:
  • children welcome
  • suitable for elderly or infirm
  • wheelchair accessible
Cher Ralston (Property Manager)
Member since: 2006
Call Manager
Speaks english, spanish

Reviews

4.8
based on 17 traveller reviews

Caribbean Beach Villa /pool/jacuzzi/full staff/Chef Services- 20% Villa Discount
average rating of 4.8235292 based on 17 reviews
5

Wonderful Palce

  • 5 of 5

We just returned from a week stay at the Casa Canteena, and needless to say, what a great place! As numerous reviews have already mentioned, Mauricio is awesome! He's down to earth and doesn't try to push anything on you. The two maids were very nice, and even sang happy birthday to my wife (in spanish of course). Really the only complaint any of us had (there were 10 of us) was the initial smell when we first arrived. We purchased some candles at the store which remedied this problem.

Even though we didn't see any (well, one of us did at 130am), the turtles were laying their eggs 4 of the 6 nights that we were there. The ocean was wonderful and had big enough waves to enjoy boogie boarding, just watch out for the artificial reefs.

We went out to eat at the 'cave', in Playa del Carmen, and even though most of us enjoyed it, I would recommend going when it's cooler outside (winter months). It was quite muggy in there.

Oh, and if you're like me, you're interested in the internet, so let me add that they do in fact have WiFi here, but don't expect 'high' speed. I checked the speedtest and it was around 2 MB, enough to allow you to do what you need to do.

  • Review Submitted: Nov 14, 2016
  • Date of Stay: Jul 2016
  • Source: HomeAway
Owner's Response: Thank you very much for taking the time to review our villa. We are so happy you had a wonderful stay! Thank you for your comments, we will certainly make sure they are addressed. We hope to have you stay with us again soon. Best Wishes
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1 0
5

Fantastic!!

  • 5 of 5

What an incredible week we had at Hacienda del Secreto! Our family of 4, along with another family of 4, stayed a week in Casa Canteena and we LOVED it! Mauricio, the Guest Services Director, and ALL of the Hacienda staff provided top-notch service, made us feel so welcome, comfortable, safe, relaxed and took care of everything so that we could truly enjoy every minute of our vacation. We really appreciated being offered different meal plan options to fit our budget (we chose the 4 day Palapa Plan), loved that we could pre-order our meals before our trip, the chefs and wait staff were fabulous and the meals were delicious! It was so convenient to be able to also order a la carte for any additional meals we wanted on the other days and really nice to be able to change the location of our meal from the Palapa to the Villa with just a little bit of notice. We were so comfortable in the villa, thoroughly enjoyed the private infinity pool, boogie boarding in the ocean, playing pool and chess at the palapa, beach volleyball games, relaxing in the hammocks, crab hunting on the beach at night, and a few of us were fortunate enough to witness a huge sea turtle lay her eggs the first night we got there--it was really something special! Everything that Mauricio arranged for us worked out perfectly...airport transportation, pre-stocked groceries, 2 wonderful excursions at Boca de Puma (zip lining, ATVs, and swimming in the xenote) and the awesome Royal Swim with the Dolphins--we loved it all! Mauricio even arranged for us to go from the Dophin Discovery Zone to Playa del Carmen to shop around and enjoy a delicious lunch at La Parilla. Mauricio was on top of everything and made sure we had anything and everything we could ever need or want during our stay. Our villa cleaning staff and pool attendants worked diligently every day to keep everything clean and ready for our enjoyment and the waiters were excellent at every meal. Our photo book from the Dolphin Swim was supposed to be delivered to us the morning of our departure, but when it had not arrived by the time we had to head to the airport, Mauricio kindly offered to "take care of it" and make sure it gets sent to us back home. The only 2 problems were (1) we had to go back home at the end of the week, (2) we had very frustrating airline issues on our trip home and all we kept saying was "If only Mauricio was here...He would save the day!" Big thanks for Cher, Meghan, Doy, Mauricio and all of the Hacienda staff!

  • Review Submitted: Aug 15, 2016
  • Date of Stay: Aug 2016
  • Source: VRBO, from HomeAway
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2 0
5

Most amazing place ever!!!

  • 5 of 5

We stayed here for 10 days and never wanted to leave! There were four couples altogether and we all agree it was the best place we have ever stayed! The staff as well as the owners went far and above to make us feel at home and took very good care of us! The house is as dreamy as the pictures and the beach is beautiful and quiet. We will all be returning here for future vacations! Thank you Mauricio and staff!!

  • Review Submitted: Apr 9, 2016
  • Date of Stay: Jan 2016
  • Source: HomeAway
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1 0
Littleton, CO
5

Wonderful family vacation

  • 5 of 5

We loved loved loved our time at Hacienda del Secreto. Our villa was beachfront and we had an infinity pool right on the beach. My kids never left the water for a solid week! The staff was amazing and really took care of our every need. They were attentive, kind and helpful. The housekeepers took care of us all day long. One would show up in the morning to do the dishes, tidy up the outside pool area and provide us with fresh beach towels, another one would come in the afternoon to freshen up the bed linens and yet another one came in the early evening for turn down service. The food was great! And so were the margaritas! There were plenty of food items on the menu so that you could eat something different every day that you are there. The villa was quiet and secluded. We had our own private beach and the villa even had water toys such as boogie boards, kayaks, pool rafts for our enjoyment. My husband and I took long walks along the beach every day and my kids took advantage of snorkeling daily at the tide pools just a few steps down the beach from our villa. I highly recommend this property for anyone who isn't into the all inclusive resort atmosphere. The property is close enough to Cancun (20 minutes drive time) and Playa del Carmen (10 minutes drive time) and Puerto Morelos (5 minutes drive time) if you decide you want to leave the property and adventure out for the day. I definitely recommend visiting Rio Secreto & Isla Mujeres. Ask Mauricio (villa manager) to call ahead to his contacts in Isla so that you can enjoy great snorkeling and scuba diving that isn't part of a mass touristy excursion. Rent a golf cart while you are on Isla and take a stroll around the island! We loved our time at this property!

  • Review Submitted: Mar 29, 2015
  • Date of Stay: Mar 2015
  • Source: HomeAway
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Richmond
5

AMAZING 5 STAR VILLAS, MOST PERFECT BEACH!!!

  • 5 of 5

This was our second year staying @ Hacienda del Secreto and we hope to return every year!! The owner 1st class & is very responsive, she knows how to take care of her customers!! She will make your vacation a perfect one from start to finish!!

Hacienda del Secreto is such an AMAZING place, a hidden jewel... the beach is so wonderful, soft white sand, warm crystal clear water & very few people!!

***VERY IMPORTANT- THESE VILLAS ARE FULLY AIR CONDITIONED, EVEN THE COMMON AREAS. THIS IS NOT SOMETHING YOU USUALLY FIND IN VILLAS OF THIS SIZE***

This year we rented 2 villas for a wedding group of 20 people ( family, friends). The children had a blast swimming in the pool, the ocean, snorkeling, fishing, boogie boarding...the adults did too! The villas are 5 star ++ and every room is uniquely decorated. High ceilings, beautiful art work, hand painted murals, just so well done!!

We had a wedding celebration of seven days in this wonderful place! The ceremony took place on the beach and the dinner party at the Palapa Jack restauraunt! The food was OUTSTANDING!! Many of our friends said this was their best vacation ever and one of the most beautiful weddings they attended.

For us the wedding and vacation was more than we ever expected, a dream come true!!

Hacienda del Secreto is located in a VERY SAFE & secure area. It's an easy 25 minute drive from the Cancun airport to the front gate which has a 24 hour security guard. There is a staff of 15 that maintain the property, they cook, clean and take care of your every need. If you want to go sea kayaking, boogie boarding or snorkeling just ask & the equipment will be delivered @ no charge!! Want to grill fish for dinner, just call them & they will even light the grill for you!! THE STAFF IS AMAZING!!!

This stretch of beach is also a nesting ground for sea turtles & if you take a midnight walk along the beach you will most likely see one!! If you are really lucky you will see the baby turtles that just hatched!! What an incredible experience!!

Look no further, Hacienda del Secreto is the perfect place for your vacation & wedding!!

  • Review Submitted: Jul 26, 2014
  • Date of Stay: Jul 2014
  • Source: HomeAway
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3 1
5

Simply put....AWESOME !!!!!

  • 5 of 5

Doy, Gonzalo and all the staff at Casa del Secreto/Hacienda del Secreto, I would like to thank you for an excellent job at helping us put our vacation together and making sure everything was perfect while there !

This was our second year staying at Villa Canteena and WILL not be our last !

From the moment we arrived til the sad moment we left, the staff catered to our every desire.

Gonzalo booked golf and all our excursions, making sure everything went without a problem. One excursion wasn't on their list, don't be afraid to ask for anything, he will make it happen !

I highly recommend their chef services. 5 star dining at 3 star prices, phenomenal !!!

Safety is not an issue here with 24 hour security, my family felt completely at home !

I could go on and on. Anyone looking for an unbelievable vacation, please contact guest services. They will help put together a vacation of a lifetime !!!

Thanks again Doy and to all your staff for again, an other great family vacation !!

See you soon !!

Sean Yirka

  • Review Submitted: Jan 6, 2014
  • Date of Stay: Dec 2013
  • Source: HomeAway
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0 1

Map

Nearest Airport
20 Miles
Cancun Int'l Airport
Nearest Motorway
1 Miles
Federal Hwy 307
Nearest Beach
5 Metres
Car: recommended

Villa Canteena is located in the heart of a magnificent historical and geographical area known as the Riviera Maya. The Riviera Maya is the stretch of beach front that runs from Cancun to Tulum. All within a 5 minute to 45 minute max drive from the villa you can explore more beaches/cenotes and caves, Mayan ruins, eco parks, jungle tours, diving/snorkeling/fishing, zoo, 9 championship golf courses, shopping, fine & local dining and nightlife.

Airport is 20 minutes away, Playa del Carmen is 15 minutes away, Puerto Morelos is 7 minutes away, Tulum Mayan Ruins is 45 minutes away, Cancun Hotel Zone 35 minutes away. Cozumel is 15 minutes by car then 30 minutes by Ferry, Isla Mujeres is 40 minutes away then 30 minutes by Ferry or........

You can simply stay put at our Villa Canteena and let the staff pamper you !!!

Other Activities: Para-sailing, wave runners, catamarans, kit sailing

Photos

Rates & Availability

Rental Rates for this holiday villa in Gonzalo Guerrero, Yucatan / Mayan Riviera

Rental Basis:
per property
Manager accepts payment in:
USD
Convert Currency
Rate Period Nightly Weekend Night Weekly Monthly Event
 
Low Season
18 Oct 2016 - 17 Dec 2016
4 night minimum stay
A$1,056
A$7,392
 
 
High Season
6 Jan 2017 - 1 May 2017
5 night minimum stay
A$1,210
A$8,467
 
 
Mid Season
2 May 2017 - 1 Aug 2017
4 night minimum stay
A$1,133
A$7,930
 

Additional information about rental rates

Tax Rate 19.0%

All Rates for Holiday & High-Mid-Low Season include 2x Daily Maid Service, 24 Hour Prof. Security, On Site Concierge Services, Purified Drinking Water, Wireless Internet, Private Garden Dining Palapa, Hammocks in Private Garden, Use of our Beach Club. We offer On site Spa Services, Chef Services, Van Rental and Airport Transfer.

50% down, rest of balance due 60 days prior to arrival.

Manager's Cancellation Policy

  • 50% refund if canceled at least 7 days before arrival date.
  • 100% refund if canceled at least 14 days before arrival date.
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Available arrival
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Amenities

Accommodation and facilities for this holiday villa rental in Gonzalo Guerrero, Yucatan / Mayan Riviera

Property Type:
  • villa
Meals:
  • Guests provide their own meals
Housekeeping:
  • Housekeeper Included
Floor Area:
  • 3900 sq. ft.
Location Type:
  • Beachfront
  • Oceanfront
Theme:
  • Adventure
  • Away From It All
  • Budget
  • Family
  • Romantic
  • Sports & Activities
  • Tourist Attractions
General:
  • Activities Guide
  • Air Conditioning
  • Alarm Clock
  • soap
  • Bottled Water
  • Ceiling Fans
  • Clothes Dryer
  • Computer Available
  • Fitness Room / Equipment
  • Garage
  • Hair Dryer
  • Internet
  • Iron & Board
  • Laundry Soap
  • Linens Provided
  • Living Room
  • Local Activities Guide
  • Local Maps
  • local restaurant guide
  • Paper Towels
  • Parking
  • Safe
  • Shampoo
  • Sofa Bed
  • Telephone
  • Toilet Paper
  • Towels Provided
  • Washing Machine
  • Wireless Internet
  • fax
Kitchen:
  • 4 Ring Stove
  • Blender
  • Coffee Grinder
  • Coffee Maker
  • Cooking Utensils
  • Dishes & Utensils
  • Freezer
  • Grill
  • Kitchen
  • Microwave
  • mini-fridge
  • Oven
  • Pantry Items
  • Refrigerator
  • Stove
  • Toaster
Dining:
  • Child's Highchair
  • Dining Area
  • seating for 8 people
Bathrooms:
  • 4 Bathrooms
  • 2 Half Baths
  • Bathroom 1 - toilet , bath with shower , jacuzzi , Incredible Ocean views from Jacuzzi Bath
    Bathroom 2 - toilet , shower enclosure
    Bathroom 3 - toilet , shower enclosure
    Bathroom 4 - toilet , shower enclosure
    Bathroom 5 - toilet
    Outside - outdoor shower , Exterior & Interior Entrance to 1/2 Bath
    Half Bathroom -
  • Hair Dryer, Fresh Towels, Shampoo, Soap, Q-Tips, Cotton Balls, Kleenex, Toilet Paper are provided in all Bathrooms of Villa Canteena. Each bedroom has it own in suite bathroom.
Bedrooms:
  • 4 Bedrooms, Sleeps 10
  • Bedroom 1 - 1 extra lg. double bed
    Bedroom 2 - 1 large double bed
    Bedroom 3 - 1 large double bed
    Bedroom 4 - 1 large double bed
    TV Room - 1 sofa bed/futon , Sofa bed in TV room
  • All 3 second floor Bedrooms have their own ocean view Balcony. Each Bedroom has its own control for air conditioning to accommodate those who wish to sleep to the ocean breeze and those who do not. First Floor Bedroom is wheelchair accessible and perfect for older guests.
Entertainment:
  • Books
  • books - fiction/non-fiction
  • CD Player
  • DVD Player
  • Table Football
  • Game Room
  • Games
  • games - kids
  • Ping Pong Table
  • Pool Table
  • Radio
  • Satellite / Cable
  • Stereo
  • Television
  • Toys
  • Video Library
Outside:
  • Balcony
  • Barbecue
  • deck chairs
  • Beach Towels
  • Deck / Patio
  • Gated Community
  • Golf Clubs
  • Kayak / Canoe
  • Large Cooler
  • Lawn / Garden
  • Outdoor Grill
  • patio
  • Veranda / Loggia
  • Small Cooler
  • Terrace
  • 10 garden chairs
  • 8 beach chairs
Suitability:
  • children welcome
  • suitable for elderly or infirm
  • wheelchair accessible
Pool / Spa:
  • Private Pool
Onsite Services:
  • car optional
  • Concierge
  • Daily Maid Service
  • Massage
  • Private Chef
  • Staff
Attractions:
  • botanical garden
  • caves
  • churches
  • cinemas
  • marina
  • reefs
  • restaurants
  • ruins
  • theme parks
  • water parks
  • zoo
Leisure Activities:
  • beachcombing
  • bird watching
  • eco tourism
  • horse riding
  • sight seeing
  • walking
  • whale watching
Local Services & Businesses:
  • ATM/bank
  • Babysitter
  • fitness centre
  • groceries
  • massage therapist
  • medical services
Sports & Adventure Activities:
  • deepsea fishing
  • fishing
  • fly fishing
  • golf
  • golf pass optional
  • jet skiing
  • sailing
  • diving
  • snorkelling
  • caving
  • surf fishing
  • swimming
  • tennis
  • water skiing
Notes:
Daily Maid Service with Evening Courtesy Turn Down Service (holiday's additional),On Site Spa Services, On Site Staff/Concierge for complete Tour/Activity Reservation Service, Chef Services Available, Ocean Kayaks, Pool Outside Stereo/Speakers, 24 Hour Security, BBQ Grill, Ocean Kayaks, Boogie Boards, Snorkeling Gear, Pool Floats, Horse Shoes, Volleyball, Basketball, Karaoke. Our Secreto Beach Club is next door and has hanging beds for sunning/reading/relaxing, authentic grass shade Palapas, lounge chairs and etc. Wave Runner/Para-sailing rides can be brought to beach front of villa for rent by concierge along with dive/snorkeling trips.