Owner's Response: It is always our desire to please our clients. However, in my first conversation with this client she described herself as "mate-less and pet-less" , which should have been a warning. When she arrived the cottage was a bit cooler than normal because the heaters had accidentally not been turned up all the way. So I turned them on high and even though she said she knew how to use the wood stove, I made a fire for her. We always have wood outside of the front and back doors and a propane lighter in the cottage. I even gave her extra kindling. She called me over several times that evening, for help with the tv, the fire etc. The california king size bed is only two years old and there is an expensive mattress topper from Costco also. No one in 9 years has complained about the unique, special toilet area and bathroom with lovely copper sink and view of the orchard. (you can't please everyone!) We do not supply toiletries, we have found over the years that clients prefer to bring their own bath soaps and shampoos. We do supply dish soap and hand wash. This cottage use to be an elegant art gallery and most clients gasp in appreciation of the decor. A variety of original art works in a comfortable cottage setting. The ceilings are high and the living room lighting are spotlights which are set as beautiful ambient lighting befitting a cottage, not bright like a gallery. I explained this to her. We take pride in our property and strive to make it a beautiful experience for our guests. As for the coffee maker, it's a drip machine and takes time to complete the brew cycle (not as long as she mentioned). She called and said the cottage was not warm enough and she wanted her money back or she would give us a bad review. When I went to check the cottage is was 83 degrees. If one were to read ALL of our other reviews one would notice that this one is very different! Chris Robinson