4 bedrooms - 3 bathrooms, sleeps 8.
- english, spanish
Check-in: 4:00 pm
Check-out: 10:00 am
Minimum age of primary renter:21
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
After traveling 2 days to the property we were disappointed with the property. Our disappointments were :
1) The pool was green. The property manager blamed the condition of the pool on the hurricane. Kissimmee was not affected by the hurricane except for rain. We were unable to use the pool for 3 days of our week stay. He offered another pool in the development which we did not use. I was not comfortable taking my 2 toddler grandchildren into a pool of another person's property. It was a major inconvenience for us.
2) The glass sliding door had only a pin for a lock. This was a safety & a security issue. We did set the alarm each night but the door should properly lock.
3) Freezer leaked onto kitchen floor
4) Toaster was broken.
5) Cleanliness of home, mold on shower curtains, bathroom rugs dirty .
6) Glass tables through out the home not ideal for families with small children.
7) The property had a lot of rules for the renters to follow or the renter will be charged additional fees.
I feel that I should have been compensated for the pool being green and for us not being able to use the pool for 3 days of our stay. I feel that with the property management & owner knowing that the property was rented, the pool should have been clean and able to be in use. The property owner received the total fee required to rent this property months in advance., The glass sliding door lock should also have been in working condition at time of rental.
It was ironic to me that the renter had a lot of standards that were required to be followed or the renter would be charged but the home owner was not held to the same standards.
First of all we would like to apologize the issue with the pool; however we need to consider that despite the hurricane does not hit Kissimmee, the quantity of rain the pool received in those days affected the balance of chemicals and clorine we normally use to keep the pool clear. The pool is serviced every monday, and it has been like that since we purchased the house 11 years ago. We offered the pool from another property really close to ours, in a way to compensate this incident, which didnt affect the whole property but an area of recreation. The sliding door heading the pool has both a pin and a lock; . Regarding the cleaning, we strive to keep our property in the best conditions for our guests during their stay. we don´t receive any complaints in this point, neither from the toaster. The glass tables are show in the pictures, so we found that is not right to say our property is not suitable for kids
Our rules are the standard ones for any rental property; we dont know which one the guest refers to, and also we dont know which of them we are not following as homeowner. The fact we ask the payment in advance, nothing have to do with the condition of the property, but to assure the dates in advance. We proudly have more than 97% of our reviews with 5 stars, as it has been showing in our advertisement. Despite all of that, as we stated in our message by email, we sincerely apologize for any issue during your stay; we are open to discuss a way to compensate your rental if required. Sincerely,
Another fabulous family stay at this villa. Great location, everything we need as a family. Will be back for another stay I’m sure! Thank you.
Casa super recomendada, muy espaciosa y limpia, las instrucciones para el check-in, estancia y check-out muy claras, a unos cuantos minutos de Disney World, cuando regresemos nos quedaremos en la misma casa.
Great vacation home
Property was conveniently located. Only problem was the flies from outside. I really enjoyed my stay and the house was fantastic and just as described
This is a great house with a lot of space for your family. The atmosphere is inviting and it is conveniently located to the shops and parks. I highly recommend this house!
Great vacation property
Great property, easy experience
Cumbrian Lakes is a gated community with children's playground, sparkling lakes with wildlife and walks and jogging trails. Less than 15 minutes from main Disney theme parks, Sea World and Universal ; only 4 minutes from the 192 in which you will find a variety of shopping and all type of restaurants . The villa is also very close of other famous attractions such as Medieval Times and Arabian Nights. There is also a 24 hours Super Walmart at 5 minutes driving. Golf courses are only minutes away. Orlando Int. Airport at 20 minutes.