10/10 Excellent
Rosie C.
2 Feb 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Love the PH at Grande Bay
Absolutely wonderful place to stay in Cruz Bay. Views were wonderful from the balcony and just spending time at night listening to the sounds of Cruz Bay was great. The location was central to anything you want to do in Cruz Bay. The condo was extremely well stocked and has every kitchen appliance you would need. Very nicely and tastefully decorated. Jackie was delightful and easy to deal with and the front desk staff at Grande Bay was very helpful. For instance, our car rental company cancelled our one-day rental at 6:00 p.m. the night before. Chelsea at Grande Bay got on the phone and had another car for us in the morning. Great service! The maintenance team at Grande Bay was also very helpful in getting the TV to work, finally bringing up a new remote. That's the one area that could use some improvement - the TV. While the listing stated Roku and Netflix, we were never able to get Netflix to work and Roku simply showed older shows from the 1980s. It was a challenge as we were there during NFL playoffs and wanted to watch games. It would be helpful if there were a "how to use Roku, Netflix and regular TV" cheat sheet left in the condo. Again, the maintenance crew at Grande Bay helped tremendously. Other than that little snafu, we had a wonderful time and hope to return to Jackie's piece of paradise in the future.
Rosie C.
Stayed 6 nights in Jan 2024