4/10 Poor
Jen W.
10 Mar 2024
Liked: Check-in, location
Disliked: Communication, listing accuracy
Not as Described!! Go Somewhere Else!
This is NOT a “spotlessly clean,” “luxury” chalet with a hot tub. When rented, we limited the search to properties with hot tubs; this had that box checked. It does NOT have a hot tub, but there's one between it and the neighbor’s house. When the neighbors partied in it late one night, we knew it wasn't ours. To compensate, our host asked if we wanted them to ask the neighbors if we could go in their hot tub. We declined (think Saltburn bath). The property does have two small jacuzzi-style bathtubs. The listing also had a game room with a pool table, but no room or table exists. Additionally, the counters were smeared with grease, scuff marks on the walls were patched but not repainted and then scuffed over again, there was dirt on the entryway bench and floor, a mirror was cracked and taped over, the cabinets in the kitchen were misaligned, Teflon-scratched pans filled the cupboards, the kitchen faucet leaked and was stuck in spray mode, faucets in the bathroom leaked at the base, hairballs were brushed under the rug in the bathroom, a half-ripped open box of Valentine's chocolates was left out, and one of the rooms had broken blinds and no privacy. The house isn't bad, but it's fallen into disrepair. Though apologies were given, no compensation was offered; we still had to pay a $300 cleaning fee, a non-refundable $59 damage fee, and a refundable $500 deposit. There are far better, more honestly described properties around the lake with hot tubs that cost less: go there!
Jen W.
Stayed 4 nights in Feb 2024
