We had the misfortune of arriving for our stay during a record cold-snap in DC. Since the house had gone un-rented for a few weeks, and with temperatures outside in the single-digits (and wind chill dipping into negative territory), our first night in the house and the following morning were very very cold. Something was not working right with the thermostat/furnace. Lisa (owner) had already written us to check how the house was for our arrival. Other than the temperature issue, everything had been perfect. Well-prepared. Clean, functioning, comfortable. Lisa got on the phone right away attempting to help us with the heat. Washington Natural Gas came by and confirmed everything was working well from their end, meaning the furnace/thermostat was the issue. Later, Nigel (Lisa's HVAC guy) came by. He was very nice. Made sure we had the thermostat set correctly, worked on the furnace - and got our heat working correctly. Within a couple of hours, the house was toasty hot (had to actually lower the thermostat again, which was a welcomed change). Despite an inconvenience that I do not hold against Lisa (almost any other week of the year, the furnace would not have struggled so much), she was always immediately available by phone, email and text, and helped us get things fixed as quickly as possible - including offering to cover the cost of space heaters if we decided we needed them, which wasn't necessary after Nigel's visit. Ultimately, we had a great week in DC, with a nice, comfortable home to come back to every day. For price/size/location/quality, it is hard to find better options for rent in the DC area. I would definitely stay at this property again, and recommend it for others. Thanks Lisa!