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2/10 Terrible
Deanna B.
19 Apr 2024
Not a great experience
Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The pool was cloudy and dirty the entire week with zero communication on whether or not safe to swim in. When a family member did inquire, was told a part was broken and waiting to be fixed. Conflicting story with another family member who was told pool people only come every other day. Regardless pool was disgusting, still water for 6 days with filter not running the entire time so I didn’t allow my kids to swim in it.The property was run down. Broken light outside our door, dirty dishes/silverware drawer, dirty comforter, moldy/dark areas in grout of shower, no extra towels, trash left around property. I’ve sent two emails (one while still present on property and one when I checked out) with photos. Still no response from either email I sent.Each time I stopped into the office no one was there and when you call it just rings in the empty office. One time I did catch someone when I was trying to get beach towels and was told they had none because the linen company didn’t come. They seem understaffed which is effecting their and condition of their property. We stayed here a year ago and had a wonderful experience which is why I rebooked but something has drastically changed.