Pool / Spa
Check-in: 4:00 pm
Check-out: 10:00 am
Check in process was extremely easy. Location was great. Close to downtown and hiking areas.
Good Start, Not So Good End
We stayed in this house with multiple families. Overall, we had a good time altogether, the house met our needs and we loved the location. However we would like to share some of our negative experience as below:
- Check-in time is 4pm, checkout time is 10am. We found the checkout time a little bit early. I called the property manager to give us 1 more hour for checkout, explaining that we are multiple families and there are kids... However she refused to accommodate and told us that cleaning crew will be there in 10am for the new guests. I am sorry to say this, but given 6h of difference between checkout and checkin do they really need to send the cleaning crew right at 10am. To be fair, she was correct; the crew came to the driveway right at 10am... We were able to leave the house at ~10.50am and they charged us for every 30 min. after 10am. In short, I am sorry to say this but checkout experience was terrible.
- There were no extra sheets.
- There were no extra paper towels.
- Except for the rooms in upstairs, the rooms are cold in the middle of the summer.
- The vacuum cleaner was not working.
- The grill was not clean.
- There were some bugs in the basement.
The description of 'Luxury and 5 star' is misleading.
The size of this property and configuration of the bedrooms worked very well for our family and we enjoyed the layout.
However, this home is in need of some TLC. We called and received prompt maintenance on the lower level. It was absolutely freezing down there and no one could use it for relaxing. My son's family was sleeping there with multiple space heaters running and blankets. Upon arrival, we had to empty the dehumidifier! Maintenance (Brent) came with additional space heaters. He also cleaned the filter on the air purifier because it had stopped working. After he left,. we noticed a huge corner in the basement had a bulging in the corner indicating a water issue. Also, the sliding door locks do not work...there's only a pole for security.
We showed Brent where the deck needs to have several boards replaced. Due to safety concerns, we did not feel comfortable using the deck either especially with small children..
The family room couch on the main level has feathers coming through the cushions and caused allergy symptoms for many of us. Plus it wasn't clean and was sagging. So, the only seating available for the 10 of us was the dining table area and the 2 denim covered chairs.
The notebook said there were 2 thermostats...but there's only one according to maintenance. This did not control 3 levels of living at all..no one was comfortable.
The kitchen was great! The appliances and cookware need to be looked at being repaired and/or replaced. For example, the handle on the oven door is broke on the right side and most frying pans are scratched and unsafe to use.
This property has great potential. Overall, this is not what we considered to be a 'Luxury 5-star' rental. Please feel free to contact us if you would like.
Thanks - Denise
Beautiful location. Spacious home.
Everything was as edoected, including stunning views and a clean, well appointed, spacious home. A great jumping off point for a fun weekend in Asheville. Would recommend!
5-Star stay all the way!!!
Our family rented all 4 homes for the Falls at Edenderry collection from Yonder, as we held a family reunion with a total of 72 of us! (Yes; big family gathering.) It was amazing in and of itself that Yonder had a property that could accommodate a total of 72 guests; we never in our wildest dreams thought we could all stay "together" at one property.
We rented a huge tent that we had setup at Pine Hollow, which essentially served as the "hub" for everything, and it stayed up the whole 4 days we stayed, and allowed for terrific outdoor meals, events and more. (One set of great grandparents even renewed their vows one evening with a cool little outdoor ceremony.)
Mountain Haven provided a perfect setup for the "younger" generations, with 3 floors of space, bedrooms, and plenty of activity space. All 4 homes' hot tubs saw regular usage, as did the fire pits. It was even warm enough for the younger kids to swim in the pond and play/hang-out on the beach area.
The homes were VERY clean, well set-up, and nicely furnished.
We stayed mostly close to the homes as there was so much to do, and we wanted to see everyone, etc. However, we did take a group putting to The Biltmore, Sierra Nevada, and did the Get Line Tour in downtown Asheville, (as suggested by Sarah w/Yonder). Much fun was had by all,
I can assure you that if our family plans another reunion in Asheville that we will be back to the Falls at Edenderry, or if a smaller group trip, simply contact Yonder for luxury accommodations; simply AWESOME!!!
Beautiful, well-equipped home
We had a wonderful time at Mountain Haven - we were especially impressed with how clean and we’ll-maintained the house was - everything is simple and easy to use. More importantly, they stock the house with necessities, making it easy to settle in and enjoy your weekend. Highly recommend the property.
Biltmore Estate, Asheville Tourists Baseball, Blue Ridge Parkway, Thomas Wolfe Auditorium, Pack Place, Diana Wortham Theater, Grove Park Inn & Spa, WNC Farmer's Market, Zen Tubing, LaZoom Tours, Navitat, Asheville Fun Depot, Haunted Ghost Tours, Breweries, Highland Brewing, Pisgah Brewery, Asheville Brewing Company, Lexington Avenue Brewery, Wedge Brewing Company, Wicked Weed Brewing, Thirsty Monk, Top of the Monk, Jack of the Wood, Live Music, US Cellular Center, The Orange Peel, The Grey Eagle, The Magnetic Field, Canoeing, Etowah Valley, Mount Mitchell, Reems Creek, Black Mountain Golf Course, Broadmoor Golf Club