3 Bedrooms, 4 Bathrooms, Extra Beds Available, Sleeps 6-8
Why Eni Checkland chose Tabanan Sub-District
We came to Bali in pursuit of a dream. We wanted to find our very own slice of paradise and create a place where we could enjoy absolute tranquility and be pampered half to death but still be within easy reach of all of the great things that Bali has to offer. And we found our perfect location - ultimate peace, stunning views but still in striking distance of Seminyak and Ubud, great restaurants and bars, and only 5 minutes from the beach. We've stayed in many high-end hotels around the world over the years and have long lists of the touches we've loved and the annoyances we’ve nearly gone crazy over. As the old adage goes, If you want it done right then do it yourself. And so we did. We designed and hand-picked everything, from the hardwood floors to the champagne glasses to the poolside loungers. We brought in a container of unique items we’d collected on our travels and combined these with the best in chic European furnishings and paintings by local artists. Overall we have tried to create a place that is chic and boutique, a fusion of minimalist-international-Italian-Bali style with a hint of colonial elegance thrown in! Of course the service needs to match the style and we’ve been very lucky to find simply fantastic people to work with. In addition to the usual butler, chef and chauffeur, we also have a dedicated and simply fabulous personal concierge who takes care of everything you could possibly desire. And finally, why on earth Mandalay? Well one of our favorite books is Rebecca by Daphne du Maurier (you’ll find the movie in the media library) which starts with the line “Last night I dreamt I went to Mandalay again”, describing a return to a beautiful house near the ocean. We dreamt of creating an exclusive private hideaway that would become our very own Mandalay, and we think we’ve managed to make that dream come true. But why not come to see for yourself?
Check-in: 2:00 pm
Check-out: 12:00 pm
100% refund if cancelled at least 60 days before arrival date.
The name of the villa "hideway" and the photos led me to believe that it was "hidden away" but it is a linked house in between 2 houses.
The house was not very clean or fresh: towels were smelling and really old, linen was too small, dining room cushions were dirty; it smelled of humidity.
Kitchen very poorly equipped and fridge not clean.
The pool is really a plunge pool.
Prices for meals at the villa or massage are highly beyond the market prices.
On the bright side, even though there is no concierge, there is a very helpful driver who speaks english and it was great to have Budi (the driver's name) at disposal to drive us where we couldn't go on the 2 motorbikes we rented.
The staff is very welcoming and does its utmost to please, they are available upon request and very discreet.
Thank-you for your review. We so rarely disappoint and are sorry that so many things didn’t live up to your expectations. We do need to highlight the inaccuracies in your review.
We have five full time members of staff who look after the villa and our guest needs 24/7. Some roles overlap and Budi (the driver) also takes care of guests’ concierge needs. Indeed you used Budi (the concierge) throughout the week; he organized motor bike rentals for you, suggested restaurants and attractions, arranged Wellness bookings, arranged several additional airport transfers and even purchased extra bedding to match your exacting needs. It is incorrect to suggest there was ‘no concierge’.
The villa is cleaned throughout on a daily basis – thank-you for highlighting a number of areas where our cleaners did fall short on expectations. We are assured they rectified the issues as soon as they were pointed out. We have re-iterated our expectations and have assurances correct procedures will be followed in future.
Most guests choose to make use of the villa cook; he regularly prepares individual orders of multiple courses for up to six guests concurrently. If he struggled to do this in a ‘poorly equipped kitchen’, we would simply rectify the situation. We are happy to purchase any extra kitchen items any guests need, simply let the concierge know.
We contract out our wellness services to a professional massage service provider; the same provider as used by local high-end hotels. They provide properly trained staff, even at short notice, of a consistent and professional standard. We prefer to avoid the lottery of cheaper providers.
The pool is not a plunge pool – it is 26ft by 13ft – the scale can easily be determined by the villa photos and the size is given on our website.
Our linen are the standard sizes for the standard sized beds provided.
The villa is detached and not linked to the two adjacent villas. As our photos show, you will hardly notice the neighboring villas from within the property. The villa is ‘hidden away’ from view of the road and local villages and it is our retreat from the world – we think the name is very apt and appropriate though we’d always advise reading the details of any property rather than leap to any conclusions from a name. We are not anywhere near Mandalay; it’s a literature reference.
Despite all the issues you had from day one of your stay, we were pleased that Budi (the concierge) was able to arrange, at very late notice during your stay, for additional guests to join you in the villa. We are pleased to know you could still recommend us, in spite of your disappointment.
We think the many, many glowing reviews on this and many other major rental sites are a far more accurate reflection of the Mandalay Hideaway and our valued staff.
(co-owner of the Mandalay Hideaway)
Beautiful villa in a quiet neighbourhood with friendly & competent staff
A friend recommended Mandalay Hideaway to us after he and his family had a great experience earlier this year, and it's a great place to chill out for a week in Bali. The household staff are friendly and attentive (but stay outside the house and are not at all intrusive).
The villa is spacious and nicely decorated, and while you're not going to get in your Ironman training in the pool, there's a giant yellow inflatable duck available to support you while you read your book.
The villa's driver is available 24/7 (he had an easy time of it with us, as we didn't make him roll out to the disco in Kuta every night) and had plenty of good suggestions of places to eat when we asked. The villa is well northwest of Kuta and Seminyak, around 3km inland from the beach and Tanah Lot, but you're not 23 anymore, so you don't need to be in Seminyak. As Yogi Berra said, "Nobody goes there anymore. It's too crowded."
We wouldn't hesitate to stay there again. Very much recommended!
Perfect Location, Amazing Staff, Happy Travelers!
My husband and I spent 5 days at the Mandalay Hideaway Villa in Tanah Lot. We had chosen this villa because of the beautiful photos. To our surprise, it was far better than expected!!!
For us, this villa is in a great location because it is far enough away from the tourist areas to provide space and serenity for a peaceful vacation, but is very easily accessible to Seminyak and Ubud. While the drive was a bit long to the tourist locations (about 45mins 1 hour), we barely noticed because of the amount of culture that you are able to absorb along the way. I noticed that as soon as we had arrived at the beach and other busy spots, while it was enjoyable, I couldn't wait to return to our peaceful villa. There was plenty to learn about the small village in which we stayed.
I noticed a review that had complained about the "noise" from the villagers. I very much enjoyed it! Because the villa is located in a Hindu community, there were chanting rituals that were performed daily. For us, it was neither obtrusive nor distracting. It was interesting to hear, and I had become accustomed to this sound every morning. I very much enjoyed laying on the daybed on the balcony, watching the sun rise and listening to their morning chants. On our last day, I was already thinking about how I was going to miss waking up that way.
The food was prepared daily and was delicious! Our chef was very consistent and his meals were very satisfying. The portions are also quite filling. We also enjoyed fresh juice daily.
The grounds were consistently well kept and the property was always clean.
My only suggestion or critique would be that the staff could work on their English. They understood the basics and there was no issue with requests, however, the English barrier was a bit of a draw back. However, it did not take away from our stay and it would not stop us from returning or recommending friends and family! What a lovely Villa :-)
Many thanks for your kind review! We do provide regular English lessons for our staff to further improve their skills and be completely at ease with the various different accents they hear from our guests, but we are pleased in any case to hear that this did not cause a major issue!
We enjoyed our stay in Bali , the people were wonderful very helpful and kind.
We did have a problem on our arrival we had to wait at the airport for two hours for our driver not at all the way we expected to start our vacation.
The previous guests flight plans changed and were were left to wait while they were being accommodated alternative transportation should have been provided for their departure our schedule had not changed.
Rita was very apologetic about our wait time when we arrived about our delay.
The staff at Mandalay were wonderful everyone worked very hard to see that we enjoyed our stay , we can"t thank them enough for all the great service.
The service was great unfortunately the food was not consistence our first meal was great! subsequent meals were not so great our issues were with severely over cooked fish and eggs .
My family came to Bali to top off a once in a life time vacation we chose not to stay in the resort area to avoid the noise and crowds. During our stay we were treated to horrible daily and nightly religious chanting and guttural moaning projected via loud speaker directly from the jungle below
our property we were told this was due to a celebration that was taking place it went on for hours with no way to tune it out not the zen we were looking for.
Again WONDEFUL WONDERFUL staff beautiful location !
Many thanks for your review. Firstly we would like to offer our apologies for the issues you experienced during your stay. We would also like to provide a couple of clarifications on the points you raised:
- We are very sorry that you had to wait at the airport. We do note however that your flight arrived 30 minutes early. Then our driver was delayed for 30 minutes due to the unannounced protests by Bali taxi drivers against Uber which were blocking the route to the airport (there was no issue with a previous guest). This led to a total wait of one hour. Again we do apologise for this.
- We apologise that our usual chef was on leave during your visit and thus we had employed a temporary substitute. While he had good references, we understand that his cooking did not meet your expectations for which we are very sorry. We did then change the chef as soon as you notified us of this.
- Indeed your visit coincided with the annual temple celebration in the nearby village. While the religious singing and chanting which occurs for approximately 40 minutes daily during this particular week has been a source of pleasure and cultural interest for past guests, we understand that you found it disturbing and regret the inconvenience. Unfortunately local cultural and religious celebrations are an inevitable part of the Bali experience and are beyond our control. We will however be sure to notify future guests should their visit coincide with such a ceremony.
Thank you for you kind words about the staff and location. We do hope you will give us the opportunity to welcome you again at Mandalay.
Mandalay Hideaway is just beautiful. Amazing views, fabulously quiet location set in a lovely village full of the loveliest, friendliest people. The Villa itself is a delight - totally welcoming, calm and serene. The most lovely staff who look after you beautifully and give you as much peace as you require. Great breakfast cooked to order and an extensive menu to choose from for lunch and dinners. We have stayed at Mandalay 4 times and our firm favourite in Bali we cannot to get back. Andy Benfield, the delightful owner is amazing quick in responding to emails. If you are looking for a special Villa full of charm and real Balinese authenticity - then Mandalay is for you - promise you will not be disappointed !!
Many thanks for your kind review and we are very pleased to hear you enjoyed your stay with us. We look forward to welcoming you again soon!
Perfect place to escape
While we had an idea what to expect while staying at Mandalay Hidaway it surpassed all expectations. We were met as we deplaned and rushed through customs in record time. Our driver was there to meet us and took us directly to the villa. Upon arrival the entire house staff was waiting outside the villa to greet us with a refreshing drink. The house is amazing situated out in the middle of the rice fields and staff did their best to pamper us. Rida is head of the household and she was so helpful. She recommended restaurants and helped change money and was there to answer our questions. They were all there to say goodbye and it seemed as though they would miss us. Everyone was very sweet.
Our driver was the best I've ever had. He constantly watched over us no matter where we were. He was our guide and our friend. He was always there no matter what time of day or night that we needed him and he watched over us while were out clubbing to make sure we were fine. When we left as he was dropping us off he said he wanted to apologize for anything bad that might have happened to us or anything bad that anyone might have said to us. Nothing like that happened but it was nice to know he wanted us to leave Bali with no bad memories. It was just a very wonderful overall experience. I would not hesitate to stay in Mandalay Hideaway again.
We are ideally located in the heart of the real Bali between Seminyak (25 min) & Ubud (40 min along enchanting country roads), only 45 min from the airport and less than 5 min from the ocean and endless unspoilt beaches. The mystical sea temple of Tanah Lot, one of Bali’s foremost cultural attractions, is a mere 7 min drive through untouched Balinese villages. After you’ve watched the sun set into the ocean behind it, you’ll find the 5-star Pan Pacific Resort right next door, offering a selection of gourmet restaurants and elegant bars as well as an 18-hole golf course designed by Greg Norman and voted as Asia’s best 5 years in a row. A 10 min drive from Mandalay in the other direction brings you to Soori, an exclusive 5 star retreat with mouth-watering cuisine and a world-class spa. Both resorts offer exclusive discounts to Mandalay guests.
Your dedicated car and chauffeur are always on standby to take you wherever you want to go, making Bali yours to discover.
Other Activities: shopping
Golf: Just 5 minutes from the stunning Nirwana Golf Course, designed by Greg Norman and voted as Asia’s best five years in a row.