Owner's Response: “Thou dost protest too much, me thinks.” It has become fashionable to call someone a liar to validate our perspective, but reasonable people understand the value of weighing evidence. Since I wasn’t there for your experience let me write about what I do know, starting with your defamatory accusation. 1)I have many beliefs but know one thing for sure: Everything in your life is better when your mind is at peace. When one lies, a host of problems accrue that steal peace of mind. This is why sages throughout the ages expressed, in one way or another, “The Truth will set you free.” A lie would have the opposite effect. I would be loath to lie, as it would keep from me some of Life’s joy, but I do have a host of problems. I can say, “Even if all you say is true, you have only scratched the surface of what’s wrong with me.” Secondly, knowing myself (a plus for honesty) helps me escape the anger I may experience with the short comings of others. 2)We spend tens of thousands of dollars on maintenance. We have a full-time caretaker responsive to guest needs. The best cleaning service in the valley charges $200 after every guest to clean and do laundry. 3)The night of your arrival we communicated, you seemed happy. I did not hear from you again until you received your deposit back, then a flurry of complaints. 4)The caretaker and cleaners said the cabin was damaged. I have ordered a new couch and saw the scratched refrigerator. They say you did. You say you didn’t. I didn’t charge you in the hopes of avoiding unpleasantness but, alas… 5)The next guests were delighted and said everything was well. After them, on their 3rd stay, said the same and added they wanted a summer stay. My family was next, we damage but cabin was clean. The drain on an expensive Jacuzzi tub with Kohler parts, is quirky, not broken, as is the bottom drawer on the dishwasher when loaded with the heavy plates. 6)The hot tub is emptied after guests depart. There are minerals in the water as it comes from a well underneath tub, this is not dirt. I wouldn’t get in a dirty hot tub nor would I expect you to but, if you want privacy, add the chlorine on the deck yourself. 7)In the instructions for the six-burner Viking Stove the convection application is mentioned. One has to let the oven ignite and warm before turning on the fans. When used correctly not only will there be no smell one will be amazed at the efficiency of this professional oven. I will make the instructions clearer.