Owner's Response: We’re glad you considered our place a little oasis and, on the other hand, we’re sorry about the hitches you’ve experienced. Regarding the bed, it is indeed a brand new intermediate, not too firm or too soft, mattress appropriate for people with or without spine problems. There is even a memory foam topper for a firm support with comfortable feel. Since we welcome all sorts of people, we need to pay attention on what to offer and focus on quality items suitable to everyone. Sadly, for some it is a health issue instead of a preference for a completely soft mattress, as was your case. In fact, we replaced our old bed with this new one because some guests with such problems made the suggestion. As you said, we put a lot of effort into this apartment to disregard such an important feature, but we hope you understand that people with spine problems, or even heavy ones, need this special attention. About the available amenities and services, the online ad specifies everything our guests need to know, including that we don't provide linens. It's important to highlight that we do make exceptions when the guests specifically ask for such items. Since you did not manifest your interest or discontent when I emailed you about the specifics of your stay, we figured it wasn’t a problem. Everything announced and contracted was available, nothing less. For the record, the hair dryer is placed under the bathroom sink, inside a small basket. As for the morning light, we are actually thinking about placing some sort of blackout in front of the already existing blinds. It was a real pleasure welcoming you, we hope you change your mind about where to stay next time you visit this wonderful city! Best regards! Wilson and Barbara