Villa Nesanur is a family owned and operated villa. During your stay in Villa Nesanur, you will experience a true Balinese hospitality and how it is to have an extended family in Bali. On top of staying in a beautiful private villa, you can also benefit from our local knowledge and connections.
Located just a 5-minute walk from the white sand Sanur Beach in Sanur, Villa Nesanur offers a self-catering accommodation with an outdoor pool and featuring free WiFi access in the entire property as well as offering free on site private parking for guests who drive.
The villa is about an 8-minute stroll to Danau Tamblingan Street where it is lined with restaurants, bars and shops. Getting to Bali Denpasar International Airport will take 20 minutes by car.
The spacious villa will provide you with 3 air-conditioned bedrooms each comes with a flat screen TV and a private bathroom featuring bath and shower facility. There is also a separate living area, a dining area and a well-equipped kitchen. Guests can also enjoy the garden and pool view from the rooms or the living area.
House Rules: Villa Nesanur Terms and Conditions
By completing an on-line reservation/booking and accepting these terms and conditions, or by placing your booking over the telephone, or by signing and posting a booking form, you accept these Terms and Conditions as a binding contract between Villa Nesanur on behalf of yourself and any other members of your party. Villa Nesanur cannot accept your booking without a signed booking form, or a completed online reservation, or your verbal confirmation to proceed given over the telephone. A written/emailed confirmation sent to you by Villa Nesanur means Villa Nesanur has accepted your booking.
Payment, Reservation And Deposit
Upon booking and confirmation that your requested dates for villa rental are available we charge a non-refundable 30% deposit of the rental price, plus any additional concierge services you have booked for you and your party. Once this deposit has been paid it secures your dates. We cannot guarantee any reservation until your deposit has been received. The remaining balance of the rental price, plus any additional concierge services you have booked is due two calendar months before the rental start date. Bookings made less than two calendar months before the rental starts must be paid in full upon booking. You will be emailed a reminder for the balance and the date it is due to ensure payment is made in time. Payments can be made by bank transfer into our bank account or via credit card (details will be sent to you to make payment). Failure to make your payment on time could result in you losing your booking.
Payment via Debit or Credit Card
Payments made by debit or credit card. Debit cards carry no issuing surcharge. MasterCard, VISA and JBC credit cards carry at 3% surcharge.
Cancellation And Refunds
If you cancel your booking more than two calendar months before your arrival date then your will lose your deposit only. If you cancel your booking between 8 weeks and 4 weeks prior to arrival then you will be liable for 50% of the villa rental and concierge costs, and if you cancel less than 4 weeks prior to arrival then you will be liable for 100% of the rental and concierge costs.
No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.
Changes To Booking And Property Availability
Villa Nesanur reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or the villa becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances the booking may need to be adjusted accordingly. Villa Nesanur is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. If you cannot accept the dates of any new booking that Villa Nesanur propose then we will refund monies you have paid for to us in full. We advise that your travel insurance covers holiday curtailment.
In the event before your arrival or during your period of rental your villa choice becomes unavailable or unusable for any reason we reserve the right to offer you an alternative property of the same level of quality and in a similar area, or to refund all monies paid to date and cancel the booking. We reserve this right in the case of availability clashes, unexpected, unforeseen or uncontrollable situations. Should Villa Nesanur successfully be able to you offer a similar property and location, a pro-rated refund for the difference will be refunded if the property offered is a lower rental cost for the same period. If Villa Nesanur is not able to find a similar property then a full refund of monies paid will be returned, or in the case that some time has been used already at the property before it becomes unavailable then a pro-rata refund will be given. This constitutes the maximum liability of Villa Nesanur. Villa Nesanur are not responsible for any other expense or costs incurred including rearranging or cancelling flights or car hire. We strongly recommend holiday insurance cover.
Cancellation by you
You or any member of your party may cancel your booking at any time however no refund will be made for any monies paid. In certain cases any loss, if incurred involuntarily, may be covered by insurance that you may have taken out.
Cancellation by the property owner
If deemed necessary Villa Nesanur reserves the right to withdraw or cancel the property booking. In this unlikely event you will be offered the choice of renting another property through Villa Nesanur (subject to availability) with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to Villa Nesanur. No compensation is payable by Villa Nesanur for any other losses incurred as a result of a cancelled booking. It is therefore a condition of booking that customers take out suitable travel insurance to include cancellation cover.
Villa Nesanur recommends that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment.
It is your responsibility that you arrange, or ensure your party has appropriate comprehensive travel insurance. This to include cover for illness, personal injury and travel delay/cancellation. We assume that such a policy is in force before you depart. We cannot be held responsible for any problems arising out of the organization of insurance.
Arrival And Departure Times
On the first day of your rental the villa will be ready for you from 2pm. You may arrive between 2pm and 8pm however; in any case, we are almost always able to arrange for you to at least drop your bags if you arrive early. After 8p, please inform us in advance. If your flight is delayed or cancelled, you are required to contact Villa Nesanur so we can notify everyone involved. You may call and text the mobile number of the villa manager you have been given in your arrival information.
On your departure day please be ready to meet our representative for an initial villa inspection at 10am. The villa must be vacated by 11am. During the hours of 11am to 5pm our team of cleaners fully check, clean and prepare the villa for the next incoming guests.
Unless by prior agreement with Villa Nesanur, failure to leave by 11am will incur an extra half day rental charge. Failure to leave by 2pm on your departure day will incur an extra full days rental charge.
We are responsible for providing the services listed on our website, where it is within our control. We carefully and regularly monitor our properties. Villa Nesanur cannot guarantee that all items listed on our website will be functional at all times, however all endeavors will be made to rectify any problems as soon as we possibly can. We reserve the right without prior notice to withdraw any part or all of the facilities available, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners, operators and agents of the rental property of Villa Nesanur are not the guardians of any customers safety and they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to the customer, his property, or his family, heirs, or assigns. The liability of Villa Nesanur is limited to a total of the booking price irrespective of the title/claim.
Your Duty Of Care
You agree to make sure that the villa is in the same condition when you leave, as it was when you arrived. Please let us know immediately if something gets broken, stained, marked or damaged during your stay so that we can replace it at once. Depending on what is broken, we may have to make a charge. Towels and sheets can be left in each room.
The Villa Includes
The use of the villa and its facilities as described on our website. The villa is thoroughly checked before your arrival for any damages and any problems that cannot be fixed are recorded. After you depart the damages found during by the villa representative will be final. If you see any stains or markings especially on fabrics, scratches on glass surfaces, broken items of furniture, doors or any item not functioning, you should report it as soon as possible after you arrive and within the first 24 hours after arrival.
Villa Nesanur cannot guarantee that all items or facilities listed on our website will be functional at all times. If you or we find a fault, all endeavors will be made to rectify any problems as soon as we possibly can, you must advise us straight away of any such problems. Items do breakdown, and utility services can get interrupted however rare. No refunds or rate adjustment shall be made for unforeseen mechanical failures. At times we can be in the hands of outside contractors, or waiting for spare parts, but we will push them as hard as we can to rectify any faults as quickly as possible.
The villa rental does not include any personal travel insurance, your flight(s) to and from the country of location, or transport to and from the property (unless agreed).
Safety Deposit Boxes
All of the rooms at our villa we have installed for your convenience safety deposit boxes where you can store your valuables. It is strongly recommended that it be used to store valuable items such as passports, cash, traveller's checks, mobile phone, cameras, and jewelry. Any valuables left at the property are the guests' sole responsibility and neither the owner nor the staff can be held responsible for any loss or damage of personal property. If you do not remember the login code, please inform the villa staff immediately.
Our property is a non-smoking property. Smoking is only allowed outdoors. Please do not throw cigarette filters or cigarette/cigar stubs in gardens or plant pots.
The villa owner, our maintenance team, gardener, housekeeping staff, have the right of access to the properties at any time with due regard to the convenience of the renter for the purpose of linen changes, pool cleaning, garden maintenance, inspection and/or viewing of the property and to carry out any essential or routine repair or maintenance work.
Except for the essential repairs, maintenance, cleaning and regular gardening we will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay.
Occupancy / Maximum Capacity Of Properties
Under no circumstances may more than the maximum number of persons specified in the property description, or booking form, occupy the property except by prior written agreement by Villa Nesanur. Villa Nesanur reserves the right to charge a maximum occupancy charge of 10% of the total property rental cost per person/per night for each person above the maximum number agreed with Villa Nesanur and specified in the property description. The property cannot be re-let or sublet to any other group/party or individual without the written approval of Villa Nesanur. The standard number of guests for our villa is six adults. The number of guests that a property can sleep can be increased by prior arrangement. The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled. Should a group misrepresent themselves, at the discretion of Villa Nesanur, they will be required to pay for all excess persons immediately, or the excess persons shall be asked to vacate the villa immediately. Exceptions to this clause are made only for infants under 24 months old at the time of travel.
The standard number of guests for our villa is six adults. If required we have the possibility to increase the number of guests to stay, by setting up extra beds within the existing rooms. The maximum we can accommodate is seven adults. If you wish to increase the number guests, we charge IDR 150K (for stays of up to four nights) and IDR 130K (for stays longer than four days) per person per night for each additional bed above the standard number of sleeps. Exceptions to this clause are made only for infants under 24 months old at the time of travel. This covers the costs of linen and towels, linen change, washing linen & towels, electricity usage, water usage, the setting up of the addition beds, plus normal wear and tear. Baby cots are subject to availability. Please always provide us information about your guests sleeping arrangements, including how many couples, and single bed requirements.
Your rental includes a one bedding change at the start of each week, and one mid-week. For bookings of 5 days or less, then one bedding change at the start of your holiday is performed. Additional daily bedding changes can be arranged at a cost of IDR 50K per bed.
Housekeeping Services of two hours per day is mandatory. This is required for general household cleaning. On Sundays there are no Housekeeping Services unless agreed with us. Our staffs working hours are from 8am to 2pm from Monday to Saturday. For additional/after-hours service please contact us.
Additional cleaning can be arranged at IDR 50K per each hour. You will find having help greatly increases your enjoyment of your holiday at the villa. You may add from 1 to 6 hours of additional cleaning help. Our staff can help you with all tasks such as: washing and ironing clothes, making bedrooms, washing dishes and helping you to prepare food, and serving your guests. All cleaning charges must be agreed and paid for in advance of your rental.
For privacy purposes only, we can move the mandatory two hours daily maid service, until the departure day. However, this will mean that our task of cleaning the villa on a single day will be much harder and time consuming. Extra staff will be required and a charge of IDR 300K will be charged.
Our staffs are amenable to most requests for help, but please note if help with your laundry is requested then we cannot be held responsible for any shrinkage or damage to clothing.
Generally we do not accept animals to any of our villas. However, there may be certain exceptions, such as dogs for the blind. In such cases you must obtain written permission from Villa Nesanur.
Utility Usage And Environment
We thank you in advance for your consideration. It not only helps us to keep our rentals prices as low as possible, and helps protect our environment as well.
Liability, Due Care And Supervision/Indemnity
You accept and acknowledge that you are responsible and liable for the safety and well-being of all your guests, third parties you contract, and any other persons you invite to stay at our properties during the time of the rental. You and your guest(s) are required to take due care when residing at our properties and be especially watchful of children playing in the gardens, near or in the pool, remembering there is no lifeguard, and surfaces can be slippery. Children MUST be under supervision of an adult at all times when staying at the Villa. You are not permitted to enter our properties when wet from swimming, as the floors can be slippery. Damage or injury arising as a result shall not be the responsibility of Villa Nesanur. Villa Nesanur will be blameless for any injuries incurred during your stay. You are encouraged to act responsibly and courteous during your stay. Under no circumstances can glassware be taken into the pool area.
Lost And Found
Items left at a property will be returned only upon request and at the guest's expense. Villa Nesanur is not liable for lost items. Villa Nesanur will only hold items for fourteen (14) days before they are discarded.
Weather conditions can be unpredictable, and can change quickly and significantly. Villa Nesanur cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.
Villa Nesanur cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. In the event of building works taking place by local authorities, private developers or neighbors, it is important to note that we are not responsible for such work and we are unable to stop such work taking place and we are unable to control the level of noise. We cannot be held responsible for any building works that take place during your rental period. No refunds can be given in the event of nearby construction.
Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the villa, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.
Verbal changes of contract are not valid unless agreed and confirmed in writing by Villa Nesanur.
Printing, Typing, Terms & Conditions, Calculation Errors And Omissions
Villa Nesanur reserve the right to correct any printing or typing errors, omissions or calculation mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice.
Contract, Complaints And Suggestions
Villa Nesanur prides itself on the quality of its properties, and accuracy of its villa descriptions but should a guest feel that the villa has not met its description it should first be brought to the attention of Villa Nesanur representative at the property. If the guest is not happy with the local resolution, then, any further comments or suggestions should be put in writing, within 14 days of your return, specifying the problems to: -----@-----.---