Owner's Response: I will repeat here what I have already said directly to you. I would like to give our future guests the chance to know the other side of the story, because there is always one. First of all I would like to say that we take seriously both advises and complaints of our guests and that my colleague Joris went personally to the villa soon after your stay to check its status. He found it impeccable. He did not find any bad materasses and Internet seemed to work properly. He also talked with the keyholder who claims to have never forbid you to use the 3rd bathroom - and indeed you use it - as well as he did not ask you money for the use of the pooltable, but rather warn you that in case of damages he would require 100E. I cannot say who is right. I can imagine that the language barrier contributed to misunderstandings, but we trust our keyholder since we have worked with him since long time. Certainly I was surpriced to hear - towards the end of your stay - your list of negative experiences in the villa. I was so, because we spoke several time and in the first contacts you have told me that the only problem of the villa was the temperature in the living room. I still have emails from you stating that. I admit to have agreed to your request of changing villa, but you did not mention why I have suddenly ‘changed my mind’. At first I believed that the living room was too cold because the heating did not work. Since I know the importance of a room like the living room during holidays I thought that a change of villa could have be considered. But I spoke too soon. I then find out, speaking first with the keyholder and than with you, that the heating was working properly, but you did refuse to use it because you thought it was unsafe. At this point changing villa or a refund was not an option and I tried to explain that the gas stove in the living room was safe and tested by other guests during winter when temperatures are much lower than 26°C. As for the keyholder showing up at 22.30, it was my fault. I have called the keyholder late that day asking him to help you figure out the use of the gas stove. He decided to come immediately. 22.30 is too late to show up unannounced and I apologize for that, but I hope you understand that it was meant with our best intentions. I am really sorry that your experience was negative. We would be much happier to have clients that liked the house. So I am really sorry in any case.