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House Rules: Insurance
The customer is advised to have a travel insurance, for the unlikely event of an illness, accident, loss of personal items and other travel contingencies during the travel or stay in Bali.
For loss of personal items most insurance policies require a police report that states there was a sign of a break in. Police report can only be obtained by having police come to the villa and meet the customer in person. The customer is advised to keep all personal items inside locked rooms when they are not in the villa and no valuable items should be left in the open areas of the villa.
The customers need to be aware that they are required to comply with local laws and regulations. Copy of passport is required at check-in for police registration and only registered guests can stay in the villa and authorities impose high penalties. No drugs or any illegal activities are permitted on the premises. The guests need to show consideration regarding noise levels and to respect the privacy of other guests and neighbors. Any cost of dealing with police or other authorities is the responsibility of the customer.
The customer is responsible for any damage caused to the villa or its content during the stay, this includes damages caused by other people that the customer invites to the villa. A credit card authorization is required at check in.
Please be advised that the villa owner or management is not responsible for any loss or damage to personal items, illness, injuries or accidents during the stay in our villas. Delay in arrival for any reason or changes in travel schedules can not be compensated. No responsibility can be taken for failure of machinery or equipment in the villa, but the management will aim to assist the customers in the best way possible and have any such problems rectified as quickly as possible. The management does not accept responsibility for any events that are not in control of the management, such as fire and severe weather.