4/10 Poor
Michael B.
22 Apr 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Not quite the stay we expected
Let me start with the end. The owner wanted to offer a discount so that we wouldn’t leave a bad review because of our unsolved problems and the general disrepair of the unit.
We read reviews on the property not being maintained, but the owner responded to those reviews that he corrected the issues- none were fixed. The master shower head does not work, master bath sinks squirt water at a high pressure angle, toilet room door hits glass on glass when closing (worried we’d have broken glass chips on the floor), half the bedroom drapes are not connected to the mechanism that opens and closes them, the bedroom balcony sliding doors did not fully close and thus was not lockable (the property is on a low floor - security concern), some of the lights do not work with the wall switches, etc. But the worst failure was the WiFi. There was none. Through many texts, calls, and visits (residence concierge on one visit commented how this unit is not maintained well - his words), we tried to get the modem/router or even the hotel’s WiFi to connect CONSISTENTLY. We wasted a bunch of time, were very aggravated, and in the end had to add hotspots to our cell services in order to get WiFi.
We have texts, photos, and videos to back this all up - plus see previous reviews (not the ones they paid off).
Michael B.
Stayed 7 nights in Mar 2024
