6/10 Okay
Katie D.
30 Oct 2023
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Our stay
Property was in a great location with the golf course behind villa! Check in and out process was a breeze. Overall the cleanliness of the property was poor. There was hair from the previous group in all of the showers plus the one bath upstairs which is where we bathed our children one of them being a newborn. We had to clean the showers and tubs ourselves after arrival. I do not feel like we should have to clean after paying for the rental and fees associated with it.
The freezer/ refrigerator was leaking water out into the kitchen. Individual came out the same day of call to fix it and said he tightened around the water line…. It was still leaking the next morning ( we had a toddler with us and having water leaking in the floor is frustrating)
The shower in the master bedroom does not drain and you are standing in a pool of water by the end of the shower.
Thermostat/ ac unit stopped working and it was 75 two of the nights we were there which was miserable when trying to sleep. The managers got someone out to fix the issue later that afternoon.
Katie D.
Stayed 7 nights in Oct 2023