100% refund if cancelled at least 60 days before arrival date.
Could readily be much better!
Having now booked Eagle Rock Lodge twice in two years as we generally like it and the DP location we are now a touch disappointed. This year the spa was inoperative and in my view the beds are unacceptably hard such that they create a negative in terms of the overall experience. Other things are a little tired like the cushions in the lounge/fire area. Overall it appears ERL could generally do with a freshen up and a little reinvestment/TLC to better reflect the potential of an ERL stay and experience in its great location.