This review was submitted before 2018 and has not been verified.
4/10 Poor
Tony S.
17 Aug 2017
Customer unfriendly
We were instructed to state the exact time we would arrive - no time range allowed. We drove for 8 hours with only one stop, experienced an hour stationary in Genoa tunnel because of traffic chaos. Luckily we arrived in time. No one there!! Note on the door from the manager – she had gone skating and we were to pick up the key from a neighbour. She said she had sent a txt but we didn’t receive it as we were in transit. Her note said she would call round ‘tomorrow afternoon’ so we stayed home not to miss her. 27 hours later, she arrived at 8.30pm as we were finishing dinner. We couldn’t make the tv work because there were no instructions, and the wifi was broken. Her husband had to fix it.
I drew her attention to the microwave which had glass pie dish instead of a turntable and didn’t work properly, she shrugged and said ‘yes I know’. It also had a burn mark on rear inside wall. There was no plug in the sink so we couldn’t wash up – she said use the dishwasher – but there weren’t enough tablets for the week. There was no kettle, we had to use a saucepan. The bed mattress was hard foam, bottom of the range Ikea, 12cm thick. The two small pillows were hard rubber – we had to request more – another 24 hours while she sought approval from the owner. The CRT tv was decades old and no dvd player or any books, just a few dogeared magazines. The website says linens provided, but further down the page it contradicts and says you have to pay – yes you have to pay. You have to pay for gas too – I have never had this before. There was no welcome pack, no welcome note, no bottle of wine, or chocolates, fresh bread, flowers etc like other hosts. Just four pages of detailed instructions in German and English stuck on the wall on how to sort the rubbish between the 5 bins cluttering the kitchen – don’t make a mistake or you will be charged extra.
Check out other critical reviews, the winding road is miles from the town and supermarkets. The garden is unkempt and unsuitable for children, the stairs down to the bottom bedroom are not stairs but a loft ladder dangerous for young children.
Yes the view from the terrace is great – the customer service is a disaster - we left early to go to other accommodation.
