4/10 Poor
Marina Y.
29 Nov 2022
Liked: Check-in, location
Disliked: Communication, listing accuracy
Apparently brown water is safe, according to this unreasonable property owner.
While this property was lovely to look at, and the home is decorated beautifully, this property owner who is also the property manager (by personal experience, big mistake!) is rather less than. We arrived near midnight after a cross country trip from CO (28+hrs) on our first night with my husband, my mother, and our two under two children. Too tired after situating ourselves and getting overtired kids to bed, we waited till morning to get put together. The water pressure was trickling, and water was cloudy, but after being in a vehicle for 3 days we said maybe we are high maintenance. Come Wednesday morning, the water spitting out is golden yellow, and water filter is unrecognizable due to being clogged beyond capacity.
Contact property owner, husband comes out Wednesday evening, but water still running golden now brown. Am told it’s safe regardless of color and particles in water.
After circling back, am told that the husband needs to come out Thursday (Thanksgiving) morning to replace water softener, so we were without water from 7:30AM-9:30AM. Am told to allow water to run until it’s clear. Great! Hour goes by, finally (but ice cold) clear water runs. Too bad we had to go to our Thanksgiving plans unshowered for two days. We then return to the property approximately 6.5 hours later with tired children to find out, still no hot water! At this time my husband and I make the decision for our children that we need to vacate these unlivable circumstances being that we are paying a pretty penny for common amenities in 2022. Contact owner who is originally willing to work with us, although she accused our toddler of touching the hot water heater and must be why it wasn’t working. (Wow!)
We pack up the house and leave by 9PM with yet again, overtired children.
I follow up with property owner next day, and miraculously, when her husband goes to the property, there’s hot water! Evidently we were supposed to wait 24+hrs for hot water?? She is no longer willing to work with us even though we were only requesting that PART of our stay (4 days that we didn’t stay) be refunded due to these ridiculous circumstances. Mind you, they own 18+ other rentals in the area, and didn’t even offer for us to just relocate to a different property! Call VRBO to state our miserable, and disheartening case, to be told that the owner isn’t willing to work with us.
BEWARE!
Good thing I can’t attach pictures, and too bad when paying so much you can’t get clean water.
Marina Y.
Stayed 7 nights in Nov 2022
