2/10 Terrible
Dolores g.
29 Mar 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Disappointment
This property was dirty and the cleaning service sent by the owner after we had complained about the condition stated that he could not properly clean the property given its condition even after his allotted time had been extended from 1 hour to 3 hours. This property was also poorly furnished including furniture, lack of lighting, housewares, linens. This property was poorly maintained. Neither the patio door nor the blind covering it could fully open, light bulbs were missing and replacements were not available. The garbage disposal leaked and was replaced at our request but was unusable because the splash guard was omitted. The service of a lock smith was an unexpected expense for us as the keys provided for this unit did not unlock all of the door locks. We were not informed of the need to not use of one of the locks. Also, using the primary dead bolt took many attempts because the lock cylinder wasn't secured. We stayed away from this property as much as possible as comfort was not an amenity. We also ate all but one of our meals at restaurants as preparing food in this environment was very off-putting due to chipped dishes and a poorly equipped kitchen. The ice maker doesn’t function properly. The contacts we made with VRBO to improve this negative experience were also minimal, offered no alternatives, and often contradictory depending on who answered our phone calls.
Dolores g.
Stayed 37 nights in Feb 2024
