Verified Review icon check navigate-up navigate-left navigate-right expand mail svg-lightning svg-24hr svg-house svg-sleeps svg-bedrooms svg-bathrooms svg-stay svg-toilet calendar svg-report-flag pet-dog svg-multiunit Default Owner Icon heart-filled

Moon Palace All Inclusive Resort - Elite VIP and up to $2,500 in Resort Credit

Bedrooms Studio
Property type hotel
Minimum Stay 3 nights


About the property

Beautiful jacuzzi suites with all inclusive amenities to help you relax



****Please take note that the calendar is not up to date as availability depends on what the resort has available. Please contact me to verify availability.****

****Nightly and Holiday rates are available and are not listed on VRBO. Please email for details.****

This resort will leave you breathless!

Relax and unwind in this beautiful ocean-front resort. Feel the gentle breeze coming in from your private balcony while you sip on a cocktail in your private in-suite Jacuzzi or lay out in the warm sun by one of the 9 magnificent pools.

Once you've had some quite time to relax, schedule a tee time and use some of your resort credit to experience the one of a kind, 27-hole Jack Nicklaus Signature golf course where you can play like a pro! Not a pro? No worries! Improve your game at the Jack Nicklaus Academy of Golf by learning specialized techniques with certified instructors and state-of-the-art equipment.

If a round of golf is not your style, you can use your resort credit towards the ultimate spa experience, visit the Wet n' Wild Water Park with the kiddos, get your heart racing zip lining, take one of the guided tours of the Mayan ruins of Chichen Itza, Coba, or Tulum, or surprise your special someone with a romantic sunset dinner on the beach.

Want more aquatic experiences? No problem! A short boat ride away is the second largest barrier reef in the world with amazing snorkeling and scuba diving experiences complete with hotel diving certification programs.

Ready to unwind after your adventures? Relax at the world class SPA! Start with some tension releasing hydrotherapy accompanied by fruit and melon infused water followed by the latest in spa services of your choice: massages, facials, body scrubs, and bath therapies.

To further enhance your perfect vacation, you will receive a VIP Elite bracelet when you arrive. This will give you access to exclusive benefits and luxury treatments to make you feel like the VIP you really are. With the coveted black wrist band, benefits include but are not limited to:

• Up to $2,500 in Resort Credit (Please email for details)

• Two free massages, manicures, and pedicures

• Two free excursions (varies by resort)

• Preferential access to sun beds and lounges in the exclusive Elite VIP area

• Premium alcoholic beverages

• VIP Check In

• Welcome glasses of Champagne

• Advanced reservations for tours, golf and spa services

• Access to a Vacation Planner to schedule excursions, golf, spa treatments, etc.

• Free phone calls to the US and Canada

• Jacuzzi preparation upon request

• Supervised storage of golf gear

• Transportation to and from the airport

• All-Inclusive Access to all other Palace Resorts during your stay

• Fully refundable up to 7 days before check-in

More Details

Property Manager
Erick Conrad
Member since: 2015
Speaks english
Response time
Within a day
Response rate
Calendar last updated:
27 June, 2017

Why Erick Conrad chose Quintana Roo

We purchased the property because we enjoy having all of the amenities when we travel. When combined with an all-inclusive resort, that means we know exactly what we will spend for the vacation before we even leave! No guessing how much food will cost us, the resort credit covers all of our excursions, and we don't sacrifice any of the amenities we so enjoy such as the complimentary pedicure, manicure, and massage!

What makes this hotel unique

We love the ambiance of the entire resort: from the fun, energetic activities such as FlowRider to exciting adventures with dolphins to the small details like swings instead of a traditional bar stool, in room aromatherapy, and top shelf liquor! The wife and I were able to enjoy activities on our own. I would go golfing, while she lounged by the pool and then meet up later for dinner, drinks, and a romantic walk on the beach. The resort even arranged for a private, candlelit dinner for us right on the beach! We felt like we were the most important people there.


Accommodation and facilities for this holiday hotel rental in Cancún, Yucatan / Mayan Riviera

Property Type:
  • hotel
Building Type:
  • building
Accommodation Type:
  • Hotel
  • Catering available
  • Breakfast - Included in Price
  • Lunch - Included in Price
  • Dinner - Included in Price
  • Housekeeper Included
House Rules:
  • Max. occupancy: 4
  • Minimum Age Limit for Renters ...
  • Events Allowed
  • children welcome
  • pets not allowed
  • non smoking only
Location Type:
  • Beach View
  • Beachfront
  • Golf Course Front
  • Golf Course View
  • Ocean View
  • Oceanfront
  • Resort
  • Adventure
  • Away From It All
  • Family
  • Romantic
  • Spa
  • Sports & Activities
  • Tourist Attractions
  • Air Conditioning
  • Fitness Room / Equipment
  • Hair Dryer
  • Internet ...
  • Iron & Board
  • Linens Provided
  • Telephone ...
  • Towels Provided
  • Coffee Maker
  • Refrigerator ...
  • Dining Area
  • 1 Bathroom
  • Bathroom 1 - toilet , shower enclosure , jacuzzi , Jacuzzi in-suite
  • Studio, Sleeps 4
  • Bedroom 1 - 1 extra lg. double bed , 2 double bed , 1 King bed OR 2 Double beds
  • You will have your choice of 1 luxurious King bed or 2 plush double beds
  • Table Football
  • Game Room
  • Games
  • Music Library
  • Pool Table
  • Satellite / Cable
  • Television
  • Video Games
  • Video Library
  • Balcony ...
  • Deck / Patio ...
  • Golf
  • Tennis
  • wheelchair accessible
Pool / Spa:
  • Communal Pool
  • Hot Tub
  • Sauna
Onsite Services:
  • Chauffeur
  • Concierge
  • Massage
  • Staff
  • health/beauty spa
  • live theatre
  • marina
  • recreation centre
  • restaurants
  • ruins
  • water parks
Leisure Activities:
  • beachcombing
  • horse riding
  • horseshoes
  • miniature golf
  • paddle boating
  • photography
  • shopping
  • sight seeing
  • walking
Sports & Adventure Activities:
  • basketball court
  • deepsea fishing
  • golf
  • golf pass optional
  • jet skiing
  • kayaking
  • parasailing
  • racquetball
  • sailing
  • diving
  • snorkelling
  • snorkeling/diving
  • swimming
  • tennis
  • wind-surfing


Wonderful! 4.9/5 -
(26 traveller reviews)

Moon Palace All Inclusive Resort - Elite VIP and up to $2,500 in Resort Credit
average rating of 4.8846154 based on 26 reviews

Best All-inclusive trip I've had

  • 5 of 5

I looked for all-inclusive resorts that had a great pools, beach and golf for months before I found Erick. He helped with every single question and even provided helpful tips along the way. The moon palace was amazing. I went to the Hard Rock in punta Cana and this resort was better. Great service, food and good golf as well. I've already referred multiple friends to a Erick and the moon palace. Can't wait for our next trip!

  • Review Submitted: Apr 10, 2017
  • Date of Stay: Feb 2017
  • Source: VRBO, from HomeAway
Did you find this review helpful?
2 1

Very clean great service food was better than most all inclusive.

  • 4 of 5

Moon Palace Resort exceeded my family's expectations. The property was super clean the staff was very attentive and the pool area was awesome. We stayed at the Sunrise and were positioned very close to the pool which was very convenient and preferred. One would be worried it would be to loud and busy in that area but that was not the case at all, it was very convenient as you were close to everything which was nice when you were taking things to and from the pool. The only thing we would've done differently was to get a two room suite as being a family of 4 the regular room with two double beds was a bit crowded as the hot tub in each room takes away space that could have been extra space for sitting or storing clothes, and what group of 3 or more is really going to use the tub? Having two people per double bed was not comfortable sleeping. Overall we were very happy with our experience.

  • Review Submitted: Mar 31, 2017
  • Date of Stay: Mar 2017
  • Source: VRBO, from HomeAway
Did you find this review helpful?
2 0

Excellent Serivice!

  • 5 of 5

I got married at the Moon Palace on February 16, 2017 with 30 of our closest friends and family. The majority of our guest booked through Erick and I heard nothing but positive feedback from everyone. Since it was our wedding we had many questions for Erick about ways to get around the extra resort costs related to our special day. Erick was quick to respond and answered all of my questions. At one point when emailing him he happened to be at the Moon Palace and went to find out the answer to my question. Booking through him took out some of the stress when planning a wedding. The Moon Palace along with all of the surround Palace resorts are amazing and worth the money, plus you can access all of them in the area and use your all inclusive wrist band. All in all it was a GREAT experience and I will be contacting Erick for our next vacation to the Palace Resorts. THANK YOU SO MUCH FOR ALL OF YOUR HELP!

  • Review Submitted: Mar 15, 2017
  • Date of Stay: Feb 2017
  • Source: VRBO, from HomeAway
Did you find this review helpful?
2 1

Great way to book at trip to Moon Palace

  • 5 of 5

This was our third time at Moon Palace, so we really appreciated the great response and ease of booking that Erick provided through VRBO. Really no different than going through a travel agent, but better price and better VIP perks without the extra cost. You'll just need to book your air travel --- after that it's pretty much all taken care of. This is an awesome resort for couples or families --- something for everyone. And going through Erick for the reservations was painless. We'll be back!

  • Review Submitted: Feb 26, 2017
  • Date of Stay: Feb 2017
  • Source: VRBO, from HomeAway
Did you find this review helpful?
2 0
Springfield, MO

Exceptional service!

  • 5 of 5

My husband and I booked our stay at Sun Palace through Erick. He was quick to respond with all of our questions and everything about the trip went smoothly. His VIP access made our stay even more enjoyable. The black bands mean you receive an upgraded room, access to VIP areas, and special check-in. We did visit Moon Palace through the free shuttling from resort to resort. The VIP access was more noticeable at this resort and we loved the beach bar with top shelf drinks and beach chairs right in front of the bar. We were honestly a bit nervous about booking a trip by using Paypal and rest assured, you will get everything you pay for and more! We are actually wanting to book a trip to Moon Palace (with our kids) this summer and we will be sure to book through Erick again.

  • Review Submitted: Feb 25, 2017
  • Date of Stay: Feb 2017
  • Source: VRBO, from HomeAway
Did you find this review helpful?
0 0

First time booking but definitely not the last!

  • 5 of 5

This was our second stay as a family at Moon Palace. The first time I did all the research and decided to go based on location, pools, and things to do as a family. I booked as a vacation package through a travel company. When we decided to go again I found Erick accidentally and emailed him. He was so great with responding and giving me so much information. I actually struggled a bit with Pay Pal. Erick was so helpful and patient. He is very knowledgeable about the property, whats included, room types and transportation to and from. Booking through Erick we were "VIP". This gave us private check in, access to a private beach and bar in the Sunrise section, transfers to and from the other resorts if we wanted to go just to name a few of the perks.We had a top floor room(which I requested through Erick) and Ocean View. I talked to several people while we were there and was shocked at what some people paid. Several people I talked to had ground floor, garden rooms for a few thousand more than we paid through Erick. I should mention we were there the week between Christmas and New Years. They were 100% booked. The resort was actually sending people who had parties with everyone 18 and over to one of their sister properties, Le Blanc. Moon Palace is huge. It never feels crowded. The food is great, the staff is absolutely amazing. They go above and beyond to make sure you are happy. When you book with Erick as VIP you are also able to book tours and excursions BEFORE you get there. This is the best! You do not want to sit with a "vacation planner" for 3 hours of your vacation while they try to up sell you on tours. I recommend to Isla Mujeres Dolphin Swim. The spa treatments that come with booking with Erick are great too. Just remember, you are responsible to pay the tax on things you use resort credits for.

My husband and I are planning a trip back to Mexico for our anniversary and I will be contacting Erick for that booking. I highly recommend Erick and his properties!

  • Review Submitted: Jan 29, 2017
  • Date of Stay: Dec 2016
  • Source: VRBO, from HomeAway
Did you find this review helpful?
2 0


Nearest Airport
10.8 Kilometres
Cancun International Airport
Car: not necessary

Area Attractions:

Swim with Dolphins at Dolphin Discovery! Located a short boat to Isla Mujeres. The natural Dolphin Discovery ocean area is about 10,000 m² (107,639 ft²), surrounded by white sands, palm trees and a wide extension of turquoise waters. After your swim with the dolphins, make time to explore the Mayan ruins, zip line in the Garrafon Natural Park, or take in some more water sports while snorkeling or kayaking in the Caribbean Sea!


Rates & Availability

Rental Rates for this holiday hotel in Cancún, Yucatan / Mayan Riviera

Rental Basis:
per property
Manager accepts payment in:
Convert Currency
Rate Period Nightly Weekend Night Weekly Monthly Event
Summer 2017
23 Apr 2017 - 19 Aug 2017
3 night minimum stay
Notes: Rates are based on 2 guests; add A$76 per night, per additional guest
Fall 2017
20 Aug 2017 - 23 Dec 2017
3 night minimum stay
Notes: Rates are based on 2 guests; add A$76 per night, per additional guest
Spring 2018
4 Jan 2018 - 21 Apr 2018
3 night minimum stay
Notes: Rates are based on 2 guests; add A$80 per night, per additional guest
Summer 2018
22 Apr 2018 - 25 Aug 2018
3 night minimum stay
Notes: Rates are based on 2 guests; add A$80 per night, per additional guest
My Standard Rate
3 night minimum stay
Notes: Rates are based on 2 guests; add A$80 per night, per additional guest

Additional information about rental rates

***The prices shown are a discounted weekly rate. Nightly rates are available for an additional charge. Nightly rates for stays less than 7 days do not include many of the perks detailed on this listing. Please email for more details.***

Rates are subject to change until reservation is confirmed. Weekly rates are all-inclusive for 2 adults in a Jacuzzi Suite. Additional per night charge of $113 per additional adult and children ages 4-17 are $57 per night in the same room for 2017.

Rates posted are discounted rates for one week. Subsequent weeks/nights will be billed at the nightly rate.

At least one adult must be 30 years of age or older.

With the exception of Spring rates, rates do not apply for current Palace Resort Members.

Airfare is NOT included.

Family and Presidential Suites Available. Please email for pricing.

$2,500 Resort Credit promotion available with 12 or more paid nights.

Cancellations at least 7 days in advance will receive a full refund.
Cancellations 2-5 days before check-in will be charged a fee equal to one night's stay.
Cancellations are non-refundable within 5 days of check-in.

Manager's Cancellation Policy

Please ask the manager or check their rental agreement when booking the property.
Contact Manager