100% refund if cancelled at least 14 days before arrival date. 50% refund if cancelled at least 7 days before arrival date.
Booking experience good.Found the accommodation below average with cleanliness. Carpets quite dirty.
Disappointed with cleanliness of property this stay. Hair in sheets. Toilet door wouldn’t lock. Cobwebs everywhere. Kettle not working.
We had a lovely weekend - beds were comfortable - the accommodation had everything we needed and was well located but in a quiet area!
Thank you - we'll be back!
Thankyou Megan. We value your feedback. It spurs us on to keep finding ways to improve our guests' stays.
The advertisement stated 2 bathrooms, however there was only 1 bathroom and 2 separate toilets.
Great location and well equipped
Great property very home-like and welcoming. All the facilities you would require great location in town
Thank you for taking the time to review your stay - we're pleased you enjoyed your stay at Villa Charelle.
Thank you for our stay. Villa was plenty big enough for 6 adults. Lovely and clean. Will definitely stay there again when I visit Grafton again.
The only downfall is you need to update bin calendar, it was 2 years out of date.
Will recommend this Villa to anyone who needs to stay in Grafton.
Very happy with our stay.
Thank You - we enjoyed our stay and the location was great for us to access the wedding we were attending. Villa was very clean , with ample amount of kitchen accessories etc
extra linen too. Without hesitation could recommend this Villa. Thanks again.
Thank you Beth. So pleased you enjoyed your stay at Villa Charelle. We love staying there every month or two when visiting family. Such a convenient location.