2/10 Terrible
Dixie O.
5 Sept 2023
Disliked: Cleanliness, communication, location, listing accuracy
It’s not as listed!! DO NOT BOOK!
So many other beautiful properties to stay at that are more comfortable and clean! Horrible first two nights all I wanted after a long trip was food and sleep but the place was filthy dead/live bugs everywhere dirt on the floors and sheets. The host told us to pay out of pocket for a cleaner. Shower pressure was little to non existent better off showering in the sink. There was no help at 8pm from anyone. No car rental middle of nowhere no options. we had to walk and given wrong directions by security he didnt even know how to help us order pizza we later figured out how to order ourselves. My feet were already swollen and I got a blister from walking around the place is so big and spread out not ideal. The golf carts dont help where this property is they barely come around. There are no special deals for the resort day passes you have to pass through all these security check points. We did our best to make it worth it.The host is not around to help with anything. I work from home so internet was super important to me he told me he has the best internet in all of Mexico but it went out all the time it worked everywhere else but there, super frustrating I had a few mental breakdowns. Sept 3 charged me for a sink that I did not break! We simply turned it on to wash hands and it’s cracked! Sent photos aug 6 no response had another internet problem and he responded to that jbut ignored the sink issue. He kept saying “it’s Mexico”as an excuse for it all. I am mexican! Very rude!
Dixie O.
Stayed 30 nights in Aug 2023
