Owner's Response: Hi Jennifer, Thank you for your review. Indeed you contacted me to say that the room was cleaned but that it was not well dusted. I called the manager immediately and he promised to send someone to re-dust the desk. I checked with him again and he confirmed that he sent someone, so my apologies for this. The property is indeed a bit confusing and it takes some time to find your way around it, but the amenities it offers to the guest are second to none. One of them is the ski valet where they carry your skis to and from the main gondola which is few yards outside the property. On a different note, I went above and beyond to accommodate your needs including letting you use the adjacent unit for free for 2 nights since you claimed that you made an error booking the one bedroom instead of 2 BDR (even though we communicated many times during the 4 months since you originally made your booking and I even sent you maps of the property). You were not willing to pay for the 2nd unit and it was already booked for the 2nd part of your stay. However when the guest checked in at 9pm to the hotel you were still occupying that unit and they had to wait for a couple of hours until you left and the unit could get cleaned. The main problem with this behaviour is that it affected the next guest who paid and deserved the room ready. When I contacted you, not even an humble a apology was given. Instead you blamed the hotel cleaning crew that did not come to clean and the Front Desk agent aho told you you can stay longer in the unit though you clearly knew it was already booked and I let you used it for free for only 2 nights. In addition for a change you chose not to contact me on this manner, even though we were in contact regularly before and during your stay. A completely unacceptable behaviour!!! It is the first time in more than 6 years that I have a guest that behaves in this manner and that I rated one star out of five.