Apartment, 2 Bedrooms, 1.0 Bathroom, (Sleeps 4)
Pool / Spa
Check-in: 3:00 pm
Check-out: 10:00 am
Minimum age of primary renter:18
Max guests:4 (sleeps up to 4 adults)
No refunds for cancellations made after payment is made
Air bnb from hell
On entering the apartment we got a strong musty smell. Went to the balcony door to open for fresh air and the door handle came off .
Went to the toilet and the toilet roll holder fell off.
There were big stains on the rug and the smell lingered.
All the walls were badly marked and dirty.
I shared with a college who took the smaller single bed. That night as they went to bed they sat on the end of the bed to take of their shoes and the whole bed base collapsed. All the slats , what was left of them as many were missing , had fallen out of the frame . We then had to rebuild the bed and remake it and they slept there with great trepidation only to have it collapse again early morming.
They ended up having to sleep the rest of the time on a sloping lounge which also was rickety.
Not being able to go to reception to report this meant we had to live with it for the duration of our stay. I have photos of the state of the bed if you need
I also had been lied to abt the availability of 2 sets of keys for the apartment as well.
Prior to confirming booking and making final payments I requested 2 sets of keys as I was with a work colleague who would not be keeping the same routine as me as we would need individual access into the room.
Initially the said they couldnt provide 2 sets which was fine but when I then said that I would have to cancel because it wont work, I got an Email promising me that they would provide 2 sets - I have a copy of this email.
When we arrived there was only 1 set but a promise that they would drop a 2nd set in later that day. By the end of the day I had not received them and when I contacted Roomerang they now claimed that they could never give me 2 sets. Iwas lied to and they totally ignored the email I had which stated differently. It caused great inconvenience.
Unfortunately I have not tried many Air bnb and this experience has put me right off.
I think this room needs a lot of work
Located a short distance away from the city, you will find yourself near the Southbank Promenade, Crown Casino, National Gallery of Victoria, Arts Centre, Queen Victoria Gardens and Sea Life Melbourne Aquarium. There are also multiple restaurant options located near the apartment.