2/10 Terrible
Bryan J., Fort Collins, USA
26 Sept 2022
Liked: Check-in, location, listing accuracy
Disliked: Communication
Nice property, would not stay here again due to poor hosts
The good:
The property is nice and in a quiet neighborhood and the property matched the description in the listing.
The bad:
1) We were in Rochester for about a month for an organ transplant at Mayo Clinic. At the end of the stay, we informed the host we had left the property but my sister would be by the next day to pickup food we had left behind. When my sister arrived the next day, the home was locked. I contacted the hosts, and to our surprise, the home had been cleaned and re-rented! We still had it reserved for another 4 nights! I contacted the host and VRBO support and the host credited us for the food that was lost. However, the host violated VRBO policy by double booking through another site, and neither VRBO nor the host did anything to credit our nights of double booking. When pressed, they supposedly found other accommodations for the new guests, and that we could have it that afternoon. However, they would not provide proof that the home had been cleaned, and expected us to re-occupy it. I will not stay at any of this host’s properties again given this troubling behavior.
2) When we arrived, there were 4 wasp nests, one of them massive (about the size of a soccer ball). Two were above the garage door and two were above the front entrance. We had elderly guests with us who are allergic, so this presented a safety hazard. It took >24 hrs and multiple messages to the host to get these removed.
3) Upon arrival, the home was missing some basic items such as cutting boards, spatulas, and coffee cups. We bought JetDry and re-wash the glasses as they were hazy due to being washed without. To the host’s credit, they did drop off all the items we informed them were missing, but for a home marketed as “luxury” and “executive” I would not have expected to provide shopping lists for the hosts to get the property properly stocked.
4) One evening a smoke detector began beeping due to a low battery. We contacted the host that evening, but they couldn’t come until the next day so we had to attempt to sleep through the night with a smoke detector beeping. The next day they came by to replace the battery, and left batteries so we could change them if any more began beeping. Again, we were in town for organ transplant. We had lifting restrictions, and were in no position to be maintaining a VRBO home. The hosts should be replacing these batteries on a yearly basis so guests don’t have to deal with it whatsoever.
Bryan J.
Stayed 31 nights in Aug 2022
