6/10 Okay
Vera A.
17 Jan 2024
Liked: Check-in, communication, location
Rustic
We did a week at the Muir Lodge and overall were able to enjoy our break despite some challenging circumstances. The positives of this location is that it is very close to many activities as well as shopping centers making it easy to keep the family entertained. The cabin is private and is well equipped with plenty of kitchen utensils, board games, movies and towels. There's a lovely fire pit and a bundle of complimentary wood is provided to start your vacation.
Now for the negatives, the property is presented as three master bedroom with bathrooms that include tubs and showers this was a selling point for our family, two of the bathrooms did not have functioning tubs as water was turned off to them. It appears work was being done on an upstairs area and this was not new but not mentioned in the listing. The other issue is the hot tub, this is an amenity many ppl book for and spend extra money on however on our arrival it was not able to be enjoyed due to the smell and discoloration of water. The management team did send a tech out on our third day there( it was a holiday weekend) and he had to empty the tub and refill it in order for it to be used. The management team did try to address issues and Amy was lovely however we only enjoyed the hot tub for 3 out of 7 days. Per contract refunds don't occur even though we did not get the amenities we paid for, they did refund us under 10%. We loved our vaca but may not book with this organization again due to their policies
Vera A.
Stayed 7 nights in Dec 2023
