Nice and cozy bungalow in the Lakes of Eau d'Heure.
Mr-Mde De Vreese-Monseu
- english, french, Dutch
Check-in: 4:00 pm
Check-out: 11:00 am
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
Great break over Easter, Lovely location. superb contact
CAUTION.........Not as it was advertised
Several of the important amenities for the cottage that were listed as being included, were not. A month before arrival, we were informed to bring linens. No sheets or towels included. Explained to owner that we had already departed on vacation and that these items were listed as being included. After several emails they agreed to provide us with linens. On arrival these linens were minimal. One set of sheets, one dish cloth and two towels for two people for a month. Oh well, we can just wash and dry them with the washer and dryer that is provided in the unit. Actually the washer and dryer are not in unit but 200 meters down the road and you have to pay 3 Euros for each use. By the way, the internet which they claim was included, is not available either. We can go across the street to use the free wifi by the café and it will only take 2 weeks to have it connected to the cottage.
We would NEVER have booked this place without internet. We use it every day, to do work and communicate with family/friends. The owner blamed all the confusion on the translation process and then proceeded to change what was included on the web site before we arrived. Not very professional. We then got stiffed for 25 Euros in banking fees after the owner had agreed verbally to refund all our money. I complained via email to them. To date I have had no reply to the complaint. I have also filed a complaint with VRBO.
I would like to thank the property manager for this rental. She was very helpful and managed to communicate to the owners our dissatisfaction. After two hours of phone calls, she managed to get us into another rental that had all the amenities included. She got us settled and spent a couple of days making sure all was well at the new location. Very professional.
I do recommend this area and it is quiet and beautiful, but do yourself a favour and look for another cottage. Too many problems with the unit and the owners.
We admit an interpretation problem about the internet on our ad but it is now resolved (the ad mentionned before a wifi connection: you could connect outside the cottage and not in the cottage, what was a serious problem for these peoples, but seeing their reactions, we asked the internet company to connect the cottage as fast as possible, what it tooks 10 days...).
So, since june the 17th, the problem is now resolved and the cottage is now connected with the internet.
We made the choice to rent the cottage without services, so the people have to take bed linens, towels... (before the people arrive, we send them a notice explaining it). It"s well explained in our ad.
We just can say that in a first time, before they arrived and at their arrival, we tried to satisfy their demands as well as we could with our property manager, but seeing the situation, we prefer to purpose them to cancel their journey and give them back their money, what they accepted. We ask to our property manager to find a solution for them.
They finally can't say anything about our cottage because they just didn't spent any time in it.
We stay very helpfull with our property manager who faces this kind of people for the first time in five years.
We usually try to content our guests and never had troubles before with our guests (the cottage is used for 5 years now and for the first time we face such a situation).
Bungalow près du lac, endroit calme et reposant. Le bungalow très bien agencé, très propre, à recommander.
Schöner Ort um mal abzuschalten
Das Haus und die Umgebung waren wirklich schön. Für unseren Sohn gab es einiges an Spielmöglichkeiten.
Was uns nur negativ aufgestoßen ist, ist das die Übergabe der Schlüssel auf französisch war. Wir haben nichts vom dem verstanden was die Dame uns erzählt hat. Ansonsten ist es wirklich sehr schön und ruhig da
In allem schönes Ferienhaus. Was aber Punktabzug gibt ist zum einen für die betten die müssten mal mit neuen Matratzen bestückt werden. Und in der Beschreibung stand das englisch französisch und holländisch gesprochen wird ( die kontaktperson). Beim SMS schreiben kam alles auf deutsch aber vor Ort konnten wir uns mit der netten Frau vom Ferienhaus nur mit Händen und Füßen verständigen da kein englisch gesprochen wurde .... aber sonst gerne wieder
Bungalow est très bien situé, agréable et chaleureux; quelques points à revoir.
Dans ce logement le ménage était facturé d'office pour qu'au finale je dois passer la serpillière à 23h (avec les moyen du bord) après plus de 4 h de route, le déballage , repas, et faire les lits. Heureusement la cuisine et salle de bain étaient propre.Vive le lave vaisselle, revoir éclairage cuisine. Dans l'annonce vous ne prévenez pas que les pelets sont payant et comme nous y étions que pour très peu de temps un sac entier nous faisais de trop. Vous pourriez mettre une quantité suffisante en place pour éviter les abus. Meuble de salle de bain agréable pour ranger ses affaires. Manque des rangements chez les enfants. Le 3ème lit enfants a été très pratique pour éviter de déplié et ranger le canapé tous les jours.
Bonne continuation à vous
New and comfortable bungalow with wood Eau d'Heure lakes, near the beach of the Plate Size, close to shops, restaurants and Aquacentre (tropical pool). The bungalow is located in the village "The clearing of the Lac 'located in the friendly village of Froidchapelle. The site is in full development with various activities: tree climbing, water golf, laser game, red crocodile (amphibious bus), water skiing 'The Spin'. The lakes provide a lot of water activities, motorboat. A 5 km, is the Cerfontaine airfield (parachute, glider, baptisms air ....) ... The site of the Lakes of Eau d'Heure is near the towns of Namur (Citadel, Meuse, shopping ...) Chimay (abbey, cheese, Trappist beers, tasting ...), Dinant (Citadel, shopping, high Landmark of Belgium) and Beaumont and his campaign; Val Joly, tourist resort of Nord-Pas-de-Calais is approximately 25 km from the Eau d'Heure lakes.