Gold Coast Holiday Houses
Pool / Spa
Check-in: 2:00 pm
Check-out: 10:00 am
No Mass Gatherings of any kind
No Schoolies or End of Year Celebrations
No refunds for cancellations made after payment is made
Terrible. Unhappy. Destroyed Family Holiday. Disgraceful Property Management Company
The Pinnacle at Hope Island is a beautiful property however there are lots of hidden facts that people are not made aware of prior to booking this property, which is totally unfair. The Pinnacle is marketed and priced as a luxury home and can be booked on various different platforms, however none of these platforms mention the STRICT body corporation rules and regulations that come with this property. Nor do they mention the community problems and issues. Unfortunately, our family holiday was destroyed as a result of this. ‘The Pinnacle’ is managed by 'Gold Coast Holiday Homes' let me tell you, their customer service and care factor have a lot to be desired. I feel sorry for the owner of this property as the people representing him are definitely not doing him any favours and are actually damaging his investment. We were informed that 'The Pinnacle' was not a party house and there was strictly no noise outdoors between the hours of 8am and 10pm. We didn't plan on having any parties and respected the noise rule, so this wasn't a problem for us, plus we were there to unwind and relax. What we were not told was that within this gated community there is currently a court battle. Apparently, there are only two holiday rental properties within this community and the remaining property owners and Body Corp are fighting this as they don't believe this should be allowed. Therefore, the neighbours surrounding 'The Pinnacle' are making daily complaints and false accusations to prove a point and to drive their court battle. We were also not advised that we would be charged every time a security officer addressed each of these complaints. After receiving an emailed invoice, we discovered this was the case, I immediately called 'Gold Coast Holiday Homes' to find out if we could leave this property and receive a refund for the remaining time we had already paid for. I was advised that this was not possible. Kerrie who I spoke to couldn't care less, I had paid in full and it was bad luck.
The security guards so apologetic each and every time they visited us, they actually advised us that one of the complaints was that we were talking too loudly (inside the property).They also advised us that the information provided by 'Gold Coast Holiday Homes' was incorrect as they don't have any times stipulated in their Body Corporation rules, it simply states "There can't be excessive noise". My question was who determines what excessive noise is? Very disappointing
Great Place For Family Get Together
This was a spacious house with a lovely outlook over the water and golf course with it's resident kangaroos. Great for our family of 9's get together. The pool and the pool toys were most welcome on hot afternoons.
What was disappointing was the very poor water pressure, the 8 light bulbs that were not working and that we had to spend 30 mins defrosting the ice maker in the fridge before we could get any water or ice from it.
Gold Coast property managers were prompt in replacing these bulbs once they knew of them.
Additional towels (for the pool) and extra tea towels would have been useful, as would better advice for getting around the resort including the safer access way to the shopping village by foot or golf cart. A neighbour told us of the existence of this. Email advice told us the remote would give us access but it didn't work.
Thank you for taking the time to write this review Marian. We are happy to hear you and your family had a great getaway together and enjoyed the beautiful house and pool. I appreciate all of your feedback and I will look into providing more information for future guests. We wish you all the best from Gold Coast Holiday Houses.
The house was not cleaned properly. Bbq was not cleaned, one toilet was used and smeared, hair was found in bathroom, pool gate was dirty, outdoor seating had stains on the table. Beautiful home, however I don’t think there should be a fee for cleaning when it’s not done properly.
Thank you for for taking the time to write this review. We really appreciate your feedback about the cleanliness, and I have forwarded onto our contract cleaning company.
We do hope to see you again in the future. All the best from Gold Coast Holiday Houses.
This beautiful home was every bit as good as the photos and perfect for our adult family while we were on the Gold Coast for our Sons wedding. Everything was as described and we had chosen this location as we preferred a quiet setting which this was. We walked every morning over to the cafes by Coles for coffee and also used the Four seater buggy to get to the supermarket and cafes etc which was great. We would definitely stay in this house again next time.
Hi Caren, Thank you for your awesome review! We are glad you had such a great holiday. We look forward to welcoming you back to the Gold Coast for your next holiday! Don't forget about your repeat guest discount! kind regards, GCHH
The Pinnacle is a lovely house, very comfortable and well equipped, with all mod cons. The only disappointment for us was that there was no sun on the outside deck much after lunchtime so no lazing around the pool on sunny afternoons!
Hi Maureen, Thank you for your lovely review. We're glad you enjoyed your stay. Look forward to welcoming you back in the future. Kind Regards GCHH