8/10 Good
Diane K.
30 Jan 2024
Liked: Cleanliness, check-in, location
Disliked: Communication
Xanadu was an excellent property!
Beautiful stay at Xanadu. This Cottage has everything a couple could need.. and is so well stocked! I think our biggest regret is that the hot tub listed was by error and there is no one to discuss any issues with on the property of Samara. There is no phone number to call for help or emergencies on the property. For example, on our last full day, Saturday, we were sitting on the lanai having our coffee. A gentleman pulled up in a truck (obvious pesticide company by the hoses and tanks. He pulled away but returned in 5-10 minutes and starting spraying all the trees by us without warning! Yet he was well protected in his gear!
The 2 people there on most days, Nari and Wildeli were excellent and so sweet, but there is a language barrier.
I thought the emails I sent to the “Concierge Team” were poorly handled with abrupt responses and never an apology for their listing being wrong, as there was no hot tub. The small infinity pool with jets was very nice and refreshing but we wasted 2 days trying to get the “heat turned on”.
Further, it should be known there is no view of the Caribbean from the cottage and there are several stairs to access the cottage. Which for us was difficult after my knee surgery. And the walk down to the beach (which was breathtaking!) was difficult for us, as well.
Overall, I’d go back to Xanadu in a heartbeat, knowing what I do know now. But, I’d be sure that my physical stamina was better and a hot tub was not needed for my therapy.
Diane K.
Stayed 8 nights in Jan 2024