3/5 Okay
Johnny B.
10 Aug 2023
Liked: Location, listing accuracy
Disliked: Check-in, communication
Disappointed
We have stayed here twice before and dealt directly with Kristie. Everything was great then. This time we had problems getting a correct contract agreement. We received one with the wrong dates, another with the wrong name and dates and only received the correct one just over a week before our trip date. We were charged $100 for a pet deposit even though we didn't request to bring a pet nor did we bring one. On the morning of our trip as we were leaving, we had yet to receive our check in information. We sent an email, called the number we had and sent a text explaining that we were leaving our home (8 hours away) without that information and for someone to please send it. We were traveling with 2 small children and were concerned about getting there without information to get into the room. We received that information 2 - 3 hours into our trip. When we arrived, we found 6 bath towels, and wash cloths, even though there were 8 of us. This required doing laundry every day. Not what you want to do on vacation. The condo was nice and the beach was great, but the overall booking experience was stressful.
Johnny B.
Stayed 7 nights in Jul 2023