No refunds for cancellations made after payment is made
Spacious and Modern
Pictures honestly don’t show how nice this house is, you will be blown away as soon as you walk into the property. House is very spacious, and tucked away in a very quiet, and secluded neighbourhood.
Close to the back beach, close to shops, and very close to the Hot Springs, which was perfect.
Had no issues during our stay, apart from cleaning being a tad below standard in certain areas of the house.
Very nice property and awesome location
Had a good holiday. Then i get a message off the owner accusing me of staining his carpet and damaging his vacuum cleaner then holds my bond off me when the stain was already there and the vacuum cleaning worked fine when i put it back owner was an absolute prick accusing me of abosulte rubbish when we went out of our way to clean the place when we left be very careful the owner will try and rip you off and take photos of all the damage and there is plenty of that!
Wow another vindictive guest. As soon as you ask them about damage to the carpet that was cleaned with laundry powder and then covered with furniture. They are the only ones that moved the furniture. There bond was refunded in full and were simply asked about it. People still seem that can damage people's property and then covering it up. In 3 hour change overs during busy periods, the cleaner has no time to look for damage that guests have been very clever to hide. He was simply asked and his bond was fully refunded in the time period. At no stage was I prick as his colourful words state. I was trying to get to the bottom of the damage on the carpet that was covered by the coffee table. They were the only ones that moved the furniture in that room. So trying to get to the bottom of damage is not always a fun thing for the owner but always necessary. Obviously this guest has no gratitude in life even receiving his bond in full.in the time period. Another guest who enjoyed the property and their time but forget it all to write a bad review because their little ego was damaged for asking about the damage that occurred. The industry of great people who risk everything to provide good accommodation for airbnb gusts simply do not need people like this.
Magnificent house in Rye
My wife and I spent 3 nights at Hetty Coastal Lounge with our daughter and son-in-law. The house is magnificent. It is huge, very well fitted out and furnished with everything you could want. The location at Rye is excellent, close to the beach. We did have a few issues, however, that dropped our rating from 5 stars to 4 stars. The iron was missing from the house (apparently stolen by a previous visitor), but Elias provided us with a replacement very promptly. The cleaning of the house was only superficially done, and was below standard when you looked below the surface. We advised Elias and hopefully he will ensure the cleaning standard is better for future visitors. The Internet connection was very poor, achieving only about 250 kbps/sec (not much better than dial-up), making even simple web browsing problematic. This seemed to be either an NBN(?) problem or possibly the download speed had been throttled back because the monthly download limit had been reached before we arrived? Overall, we very much enjoyed our stay at Hetty Coastal Lounge, and Elias was very responsive to our communications.
STUNNING PROPERTY BEAUTIFUL STAY
The impression was made as soon as we drove up to the property stunning organic raw architecture. Entering the property just added more wow great space and layout each room carries its own comfortable feel that made it easy to get comfortable. Plenty of storage, bathrooms kept the organic feel and placed in great spots of the property. Open plan living kitchen, dining and lounge with fantastic views . FANTASTIC STAY HIGHLY RECOMMEND THIS PROPERTY
The house and surrounds were beautiful. Is set up with everything you need and more.