FULLY FURNISHED VERY SPACIOUS AND PRIVATE HOUSE LARGE BLOCK HEATING AND COOLING.
murray jones / Pamela Jones
Check-in: 2:00 pm
Check-out: 10:00 am
No refunds for cancellations made after payment is made
Comfortable property, with good location for beach, local shops, restaurants & rail into Melbourne
Plenty of room and good location for local amenities etc. easy check in and rental process. Comfortable lounge and patio area
Could do with some more care
Light and airy with lots of windows and open living plan and nicely appointed furniture & decorations. Kitchen well equipped although we had to buy dishwasher tablets and scourer pads. Large table to seat 8 in backyard. However the front of the house and landscaping really need some work, maybe the front could be painted and plant some hardy, low water plants - the back wasn't pleasant to spend time in. The step from the footpath leading up to the front yard is deteriorating and I lost my footing once. The worst was the main bathroom which smelt of mildew - bath was on feet and rocked when you were in it, had a moldy shower curtain and looked filthy behind it. Also no vacuum cleaner - we were there 10 days so really needed a vacuum during our stay. Apart from bathroom the rest of the house was clean.
We are naturally disappointed that you were not 100% satisfied. When we spoke a couple of times during your stay you were quite effusive about the house and how pleased you were ?
Unfortunately given the harsh weather conditions the garden and lawns has suffered and we have asked the gardener to spend some tine to improve it as much as possible.
Very surprised about mould in bathroom- this must have developed over recent weeks as was not there over Christmas
New curtains will be put in immediately and cleaner to inspect thoroughly
Antique claw foot bath does have very slight wobble at one end
Also we put a new vacuum cleaner in linen press ? Will need to check with our cleaner regarding that.
We ended up not staying at the house. Too many issues, from difficult access via the Keysafe unit, unmown and unwatered grass, fly screens broken, gas heater not working, at least half of the light globes not working (although the property owners told us that these last two issues have been fixed) We did not wait to find out what else wasn’t satisfactory and found other accommodation. Obviously the owners had not visited for some time. In short, we had a very expensive week in Melbourne with two lots of accommodation, only one of which was as described.
After four years and many very satisfied guests it is very disappointing to be so unfairly criticised.
Susan - the grass is dead because the country is currently experiencing one of the most severe droughts in history !
The heater was not working because the power plug was not in and despite my wife and I patiently talking with you on the phone to you once the cause was identified you could not manage to simply plug it back in ?
We then calked our handyman out ( on emergency penalty rates ) and within and he immediately plugged it in and problem fixed..
You indicated to us that you were in Melbourne as a professional referee - I can only hope that your decisions in that capacity are far more balanced and accurate than this very unfair and potentially damaging review
Great house and hosts
House was great and the host ensured a great stay with good communication. Highly recommend.
Lovely house in a great location.
We had a really great stay at this lovely house. We stayed as a family of five for just over two months having relocated from Sydney. The house was perfect for our needs. It was clean, very comfortable and in a super location. Walking distance to Hampton High Street and the train into the city. We had some very hot days in mid January and so the air conditioning was very welcome! The garden was also super for the kids! All in all a great stay and I wouldn’t hesitate in recommending this house to friends. Communication with the owners was also no problem at all!!