6/10 Okay
Bronwyn L.
14 Oct 2023
Liked: Cleanliness
Disliked: Communication
Disappointed
We were really excited to stay there… but contracted Covid before catching the ferry, so unable to travel. The terms of accommodation stated that there was no refund except in extenuating circumstances…. Apparently Covid does not fall into this category. The ferry and the other accommodation we booked were open to discussion and rescheduling at a later date. We didn’t expect a refund… but had hoped to stay here at the same time next year with even if we had had to pay more for the trouble or if they were unable to let it out when we had cancelled…. But no conversation was entered into.
We believe it was not STAYZ that had control of the decision making, this was the policy of the property managers.
Having said that we were able to get a friend to stay instead of us, she was very impressed with the accommodation… we are yet to find new accommodation for next year.
Bronwyn L.
Stayed 3 nights in Sep 2023