No refunds for cancellations made after payment is made
Room OK, owner NOT
Booked a non refundable 3 days at her Condo. I assumed I would hear from her, acknowledging the booking. Next day I contacted her, saying we were looking forward to staying, please send directions etc. She got back immediately saying she was busy but would be in touch tomorrow. No problem. After 3 weeks of no word from her, and multiple emails asking her for information I called VRBO. They could see I tried and didn’t hear from her so they offered to call. I don’t have international calling so I couldn’t. They told me she doesn’t answer OR have voicemail set up so they couldn’t leave message. But VRBO offered to email her also. Now it’s getting close to our departure. Don’t want to fly 18 hours to find out we can’t get into Condo so I called VRBO again. Finally the owner responded!! She sent detailed directions/info how to check in etc.
One of the main reasons I selected her Condo was the offer of free bikes. Immediately I answered her email asking where we find those, since there was no info. Guess what?? She never answered!! So the day we checked in, we found bike helmets and a key buried in the linen closet. There was a scrap of paper with a few words, possibly the brand of bikes? So we had a scavenger hunt. With the help of the very nice front desk staff we finally located them.
The room itself was fine, not remodeled but adequate. The location was nice. The bikes were fun. Would I rent from her again? No never!!! Apparently she said something about working out of town. Maybe she should have a property manager if she can’t manage to answer simple questions and phone calls. Just saying