Owner's Response: Sorry you had the experience you had. I passed your entire review on to the Galleon Management team. I am waiting for a response regarding the towel issue. In response to the incident with the bartender The Galleon rents that out to a 3rd party but the Tiki bar management will be addressed by the Galleon Management. Please email me privately his name if you recall or a description of the bartender and he will be dealt with. Regarding the AC problem Im certain you dont need all the information below but I wanted you to understand the issue and know that its been handled. Here is the response from our top notch Maintenance staff "It appeared it was a heater circuit that was shorted. It was a difficult find because when the staff went their for no a/c staff found a fuse blown on the circuit board, changed and returned to ok status, Next time there was a issue the thermostat was changed thinking it was shorted and blew the fuse and once the thermostat and fuse was changed A/C worked again. So as you can see the staff only went so far but always got the a/c to work until the last time when we got a cold snap. At that time I was involved and I was finally able to find the A/C and heat problem. What happened was the heater element was shorted and if you put the switch on the thermostat to heat it would blow the fuse. So my guess in the past when it was hot out the guest may have switched the thermostat to heat for a second and it would blow the fuse for nothing to work including the A/c so you can see why when the staff went there and replaced the fuse and the a/c worked they never thought to check the heater. Long story not to short but it was more technical than the staff knew about and luckily the cold snap brought the situation full circle and we identified an odd problem.. In short its fixed"