How to screen your guests


When you list your holiday rental with HomeAway, travellers are going to be interested in staying in your holiday home and will send you an enquiry. Here are our tips for the best ways to screen your travellers and ensure your guests respect your beloved holiday home.

Start with good communication

There are many ways to screen your guests. A great place to start is to be honest, open and friendly in your communication with enquiring travellers. Travellers will have questions for you, but don’t forget that you can ask questions of them as well. Find out if they’re travelling with their family, with friends, and what they expect from their trip. It’s important you determine (politely) whether or not they’re the right fit for your property.

Use the phone

It might seem obvious, but picking up the phone and calling travellers who’ve enquired on your property can go a long way towards understanding what they want from their holiday home and whether it’s right for them. A simple phonecall can increase the likelihood of securing a booking, and if your property’s a perfect fit, you might even find your guests wish to extend their holiday plans and book additional nights!

Establish a rental agreement that works for you

So you’ve spoken to your guests, you’re happy that they’ll take care of your holiday rental – but you still want some extra certainty that they’ll take care of your holiday home. No problem! By providing a clear and easy to understand rental agreement for your guests to sign, you’re putting all of the conditions down in writing so there is no confusion for anyone.

Consider your guests’ needs

Think about why your guests are travelling and how this might affect the type of holiday they want. Are they travelling for a wedding? Sporting celebrations? Family reunion? Establishing the reason for your guests’ stay will help ascertain whether or not your property is suitable. For example, if there are noise restrictions in your area certain groups of travellers may not be a good match for your property. You should also consider the time of year when your guests are planning to travel – events such as New Year’s Eve or School Holidays might influence the type of holiday they have in mind.

Set the right price

Setting the right price for your property is crucial – not just to your profit margins, but also to your guests’ expectations. If you set a price that’s too low, you may be setting a standard for your guests that isn’t a reflection of the experience they will have in your holiday rental. A good way to determine the price is to look at similar properties in the area. Also, check whether other holiday rentals change their prices at seasonal periods, and by how much.

List Your Property