HA AU Logo

Owner Toolkit

New to HomeAway

Congratulations on your decision to rent out your home! We're here to make sure that the entire HomeAway experience is a great one for both you and your guests.

How it Works

Good news — it turns out, renting your home doesn't have to be hard work. Here's how it will go:

  1. One of the millions of HomeAway network visitors will see your property listing and contact you.
  2. You will call or email with this person to help you both understand whether dates, rates, and details are a good fit.
  3. Once everything is set, your future guest will sign an agreement and send a payment.
See, how easy it is?

Get Started

Now that you understand the process, let's get your listing and rental in gear:

Get Your Listing Up and Running

HomeAway screenshot

The great thing about sites like HomeAway is that thousands of people search it every day. This means that as soon as you create a listing with all of the basic requirements, your home will be out there for the world to see. In order for your site to go live, be sure to include:

  • Your location
  • A headline
  • A description
  • Your contact info
  • At least one photo
  • The property type and maximum number of guests
  • At least one line of rate information
  • Available dates

Edit your HomeAway listing


Set the Right Rates

To set a reasonable price, look around at similar properties and even hotels nearby. And don't forget to do the maths on what you need to cover your costs and amenities. To make the most of your property, consider price changes for peak seasons, minimum stays, and holiday rates.

Always Check Your Messages

Once someone is interested, you'll receive a phone call or email enquiry (travellers won't see your email address unless you respond outside our secure messaging system). You can also see enquiries on your HomeAway dashboard from the enquiries tab or the HomeAway mobile app, and can respond either via email, the app or through the dashboard. Whether your property is available or not, it's always a good idea to respond. This is also a good time to discuss rates and confirm that you're both aligned on availability and payment.

Sign on the Dotted Line

After a match is made, you can seal the deal with a rental agreement that outlines everything from terms and conditions to cost, expectations, and reservation dates. You'll also schedule your first payment and confirm a timetable for the remaining payment. 

Prepare Your Property

Before your first guest arrives, you'll want to make sure your property is ready to go. This includes stocking up on expected items, leaving instructions regarding how things work, stating check-in and check-out policies, and lining up a cleaning service for between guests. Remember, some guests will be used to staying in hotels and might expect a hair dryer, ironing board and other amenities, so if you have these it's a good idea to let them know or highlight it in the facilities section of your listing. Once guests arrive, the only thing you need to do is leave contact info in case any major questions arise.

How to Get Paid

Owners frequently accept cheques and credit cards. If you have a PayPal or BPAY account, your guests can pay also you that way if you provide them with your details. 

Request a Review

Congratulations on your successful entry into home renting! If you've followed our simple steps, we feel confident that your experience will be a positive one — and so will your visitors'. This brings us to the final step: request reviews that will attract your next guest! Simply click the Reviews tab of your dashboard and follow the instructions to get reviews from past guests. Or, you can enter reviews from past guests yourself. These are known as Guest Book reviews and will appear on your listing alongside reviews that travellers have submitted. 

Pro Tips

Now that you've got the basics down, here are some tips to help your listing stand out.

The Perfect Listing
When building your listing, there are the "must haves" and then there are the gems that will convince your prospective visitors that your property is a standout. When you're building your listing try to think like a guest. If you were looking at your home as a prospective guest, what are the key features that would make you choose your property over others in the area? Has your property got some great features? Is it located in an enviable area? Guests want to know as much as they can about your property and the more detailed you are in your listing, the easier it will be for them to select your property as their holiday rental of choice.   

The Ideal Guest
Remember that it's your home, and you get to decide who rents it. Keep on the lookout for anything that doesn't feel like it would lead to a successful renting experience for either you or the renter. If you are a savvy Internet searcher, you may even want to do a little research before confirming a guest. If it doesn't feel right, you are always entitled to decline that guest. 

In Between
Remember to leave enough room in between stays to allow plenty of time for a high quality cleaning crew to come in and press the "reset" button. Set up that cleaning service for success — supply them with a checklist of everything that must be done before the next visitors arrive.