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I received an immediate response from Rodger at the initial booking request stage, when he was also indicated that he could be contacted at any time should more information be required.
At the time of arrival Rodger met us outside, armed with an extra blanket as the Melbourne weather had turned a bit cooler on the day. Rodger took time to show us around the unit and explained about the local transport options, nearest grocery store etc. The accommodation is well furnished and very clean, bed very comfortable and plenty of heating and cooling depending on the season. The bedroom has double glazed windows to help keep out the inevitable traffic noise within a busy city. Location is great with tram access right outside.
We would definitely stay there again next time that we visit Melbourne.