We found the apartment wonderfully comfortable. Both bedrooms are ample in size, the kitchen is well equipped, and the whole apartment spotlessly clean. The view out side the living room of downtown Melbourne was gorgeous at night. The balcony let us step outside to check the temperature before we got in the elevator.
The location, quite near the tram line, made getting to places in the city extremely easy using our myki cards. In the other direction, the South Melbourne market was a delight for shopping.
When we emailed Ines so that we could get the security code for the Netflix and watch The Bodyguard, she was back to us within a minute or two. Things were so well set up, we didn't have any other need to contact her.
The key ninja system worked well. He was at the doorway downstairs when we arrived and arrived exactly at the time when we left. We had to move that time up, and key ninja was easy to contact and flexible accommodate the change.